Working at Simpson Travel

Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team who are committed to delivering excellent customer service. We have an industry heritage of over 40 years and draw on our combined knowledge and experience to offer award-winning travel experiences that enable us to stand out from the crowd. Our culture is inclusive, collaborative and still has strong family values. We're currently enjoying a period of ambitious growth and transformation and your role will be pivotal in helping the company achieve its goals.

Our UK Benefits Include:

• Hybrid working arrangement (minimum of 2 days in the Richmond Office)
• Company pension scheme with Royal London (after three months' service)
• 25 days’ annual leave (increases to 28 with length of service) plus Bank Holidays (pro-rata for fixed term contracts and part-time hours)
• Generous holiday concessions after six months' service
• Friend and Family discounts on Simpson Travel holidays
• Educationals – trips for sales staff to get to know and understand our destinations
• Complimentary annual worldwide travel insurance policy (excluding ski)
• ‘Cycle to Work’ Scheme
• Employee Assistance programme

Benefits for overseas employees vary by destination and role.

CURRENT VACANCIES

Feel free to bookmark this page for future vacancies, or follow us on LinkedIn to see roles as they become available.

Role: Pre-departure Concierge

Location: Corfu Town (Greece)

Contract Type: Full time hours for a seasonal fixed term contract (approx. 1st March –1st October 2027)

Eligibility: You must already be a resident of Corfu and have the right to work in Greece

Job Purpose:

As a Pre-Departure Concierge, you will be the main point of contact for guests from the moment they book until they arrive at their destination, ensuring they receive a seamless and personalised pre-travel experience.

You will respond to all guest enquiries by phone and email, helping to plan every aspect of their holiday to suit their individual needs. This includes arranging experiences and excursions, private chefs, flight upgrades, special requests, celebrations, and other holiday enhancements. 

Previous experience in travel administration or a similar role is desirable.

Key Responsibilities:

• Responding to all guest enquiries, helping to plan every aspect of their holiday
• KPI accountability, including NPS, response times, accuracy and compliance
• Develop strong working relationships with operations teams across destinations

Key Requirements:

• Clear communicator, comfortable with assisting guests over the phone
• Fluent English, both written and spoken
• Exceptional attention to detail and organizational skills
• Ability to work under pressure and meet tight deadlines
• Good level of IT knowledge + willingness to learn and use different IT systems

Important points to note:

• Seasonal fixed term contract (approx. 1st March –1st October 2027)
• The role is in our Corfu Town office – own transport required
• Shift-based rota of 4 days on 2 days off, 8 hours per day, including weekends and public holidays, with start and finish times between 10:00 and 20:00

Click here for more details and how to apply