Current Vacancies

Sales Executives (required from September 2024)

Full Time (Hybrid working, 2 days in Richmond office, 3 days from home)

Reports To: Head of Sales

If you know how to sell and are passionate about providing the customer exceptional service then this role would suit you. We are looking for individuals who have proven sales experience ideally gained in a travel agency, tour operator or similar environment but we will consider sales experience from other industries.

The Role:

• To respond to holiday enquiries within pre-determined timeframes, focusing on the highest levels of customer service
• To follow company processes and procedures in order to maximise the sales opportunity and ensure that all booking administration has been fulfilled accurately

Essential Experience: 

• At least 3 A-Levels or equivalent standard of education
• A relevant qualification or proven passion for travel 
• Minimum 3 years' sales experience with a strong emphasis on customer service
• Exceptional organisational skills with outstanding attention to detail
• Ability and flexibility to travel overseas to ensure first-hand knowledge of our destinations

Desirable:

• Experience of selling luxury holidays preferably as a Travel Agent either independently or within a Tour Operator environment
• Fluent in other languages such as Italian, French and Spanish
• Driving Licence 

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 5pm on a rotational basis. We are open on Sundays 10am – 5pm for part of the year. Time off in lieu is given for weekend working.

For more information or to apply please submit a detailed covering letter and CV to Suzanne.west@simpsontravel.com. 

The deadline for applicants is Friday 1 August.

IT Business Analyst

Full-Time (Hybrid working, 2 days in Richmond office, 3 days from home)

Reports To: Head of Digital

The Role:

CRM Implementation and Support:

• Ensure CRM solutions align with business strategies and enhance customer experiences.
• Customize CRM workflows, dashboards, and reports to meet user requirements.
• Provide ongoing support and troubleshooting for CRM-related issues.
• Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Essential Qualifications and Experience:

• Bachelor’s degree in Information Technology or a related field
• Minimum of 3 years of experience as a Business Analyst

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality work.

Other Duties:

• Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
• Develop detailed documentation including business requirements, functional specifications and process maps.
• Working closely with the QA function ensuring traceability

• Service Desk/Help Desk work responding to business issues and queries as required

Desirable:

• Experience of working in the Luxury Travel Industry or a Luxury Brand Company
• Familiarity with database management, SQL, and data analysis tools

If you wish to apply please send an email with CV and Covering Letter to: vishal.sudra@simpsontravel.com Please don't hesitate to contact Vishal if you would like any further information or have any queries about the role.  We look forward to hearing from you.