Frequently asked questions
- Foreign Office advice before you travel
- Paying for your holiday
- About your booking
- About your flights
- Car hire and transfers
- About your accommodation
The Foreign and Commonwealth Office provides up-to-date travel information to help British travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit their website: www.fco.gov.uk/en or call 020 7008 1500.
When is the full balance due?
You need to pay your balance 10 weeks before departure. You can do this online through My Account or by calling us on 0208 392 5747.
Can I pay by bank transfer?
Yes. Call 020 8392 5747 and we can give you our bank details so you can make a payment.
The price is slightly different from the price quoted. Why is that?
Exchange rates and flight supplements during the busy seasons/periods of high demand may affect the final price you pay. Paying the full amount at the deposit stage will allow you to pay the price you see.
Can I reserve a holiday for next year?
Yes – you have the opportunity to register in advance of the yearly new season launch and can secure your booking with a refundable deposit of £225 per person.
I made a mistake when I submitted my passport and/or driver details. What should I do?
You can update your details by logging into My Account, however if you're due to depart within two weeks, please call our Pre-departure team on 020 8392 5747. If you need to make a change to the name of one of your party, contact our Pre-departure team on 020 8392 5747 or email email@example.com.
If I cancel my booking, can I get a full refund?
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as detailed in our booking terms. We will apply these cancellation charges from the day we receive your written notification. Cancellation charges are in addition to any non-refundable flights. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
What happens if you change or cancel my booking?
The arrangements we offer are planned many months in advance and while it is unlikely that we will have to make any changes to them, we must reserve the right to do so. For full details, see our booking terms.
I need to let you know of a change of address. How do I do that?
Yes. Please email firstname.lastname@example.org or call 020 8392 5747 and we’ll update your details for you.
Will my tickets be posted or do I need to download?
Downloadable tickets is the default, but if you’d like us to post them to you, call us on 0208 392 5747 to request it.
Do I need to provide my passport details for our flight?
All airlines departing from the UK require Advance Passenger Information (API) including full name, date of birth, passport number, validity and expiry date, place of issue and nationality. You can submit your details in My Account, or contact our Pre-departure team on email@example.com or 020 8392 5747 at least 10 days prior to your departure.
When will I receive my holiday tickets and itinerary?
You’ll get them two weeks before departure.
How do I contact Simpson Travel while I’m away?
Contact numbers for our local representatives are shown in your travel documents, but if it’s an emergency, call us on +44 (0) 7766 252 355.
Will I receive luggage labels?
We do have luggage labels available. If you’d like us to send you a set, please email firstname.lastname@example.org with your booking reference number.
Do I need a visa?
If you’re a British passport holder, tourist visas are not required for any of our destinations except Turkey. You can get one via the Turkish Electronic Visa Application System at www.evisa.gov.tr for $20 USD. Have your passport details to hand and a debit/credit card to make payment. You can apply up to 3 months in advance of your travel date. Turkish visit visas issued on arrival are valid for multiple stays up to a maximum of 90 days in a 180-day period.
If you do not hold a British passport, you can check visa requirements at www.evisa.gov.tr or with your own embassy for the entry/re-entry requirements necessary for your journey. Please note that passports need to be valid for 6 months or more from your return date to the UK. If you do not have a passport, it is recommended to apply at least six weeks before your holiday.
Why don’t I have a flight confirmation to hand in at check-in?
For all guests travelling on a charter flight, your Simpson Travel itinerary acts as your flight ticket, car hire and accommodation voucher. Make sure you retain your itinerary after check-in for your return flight. If you are travelling on a scheduled flight, you will be provided with a flight confirmation or boarding passes specific to that airline.
Which terminal am I flying from?
The terminal is stated on your itinerary, which will be available in the My Account section of the website two weeks prior to your departure.
I need airport assistance. Can you arrange it for me?
Yes. Under European Law, if you are disabled or have mobility difficulties, you can receive assistance when you fly. This free service is available to anyone with mobility problems due to disability, age or a temporary injury. To take full advantage of this service, you need to inform us of your requirements at least 10 days before your outbound flight. You can check airport layouts on the various airport websites.
I’m travelling with British Airways. Can I check-in online?
If you are travelling on a BA scheduled flight then yes.
If you are travelling on one of our BA charter flights then unfortunately not. However, you are able to use the self-service kiosks that are located within the terminal check-in area provided you have advised us of your full API data in advance. If you have not provided us with your API details then you must proceed to the relevant check-in desks.
Can I check-in online for my EasyJet flight?
EasyJet now require all passengers to check-in online in the 30 days before departure. We will do this for you but, in order to do so, please complete your passport details in My Account. We will then make your boarding passes available, along with the rest of your travel documentation.
Where should I check-in at London Heathrow?
BA charter flights operate from Terminal 5 and you should use the self-service check-in kiosks, details shown above. For the majority of our BA flights from Heathrow, we will have a representative in attendance in Zone D should you require any help or assistance.
Flight time changes
Airlines sometimes choose to change flight arrival or departure times and we will keep you informed of any such changes. Complimentary alternative flights cannot be offered if the time is changed by less than 12 hours.
What is my luggage allowance?
For British Airways flights, your hold luggage allowance is 23kg per person for all passengers including infants. For all other flights, your luggage allowance is shown on your itinerary and is normally 20kg, although it can vary for scheduled and ‘no-frills’ airlines. Visit the airline’s website or contact us on 020 8392 5747 for more details.
What is my hand luggage allowance?
For our British Airways flights the hand luggage allowance is approximately 5kg. Weight and size restrictions for hand luggage on scheduled and ‘no-frills’ airlines can vary. Visit the airline's website for clarification. There are also restrictions on liquids and gels that can be carried on board and these are explained at www.gov.uk/hand-luggage-restrictions. Liquids/cosmetics are only allowed in 100ml bottles or less and they must be comfortably packed in a clear sealed bag provided by the airport authorities. This should be carried separately through the X-ray machines and should also fit into your one piece of hand luggage. No sharp objects are allowed in your hand luggage.
Can I pre-book seats on the aircraft?
On some British Airways flights, we pre-seat all our passengers. Some British Airways flights have a small allocation of extra legroom seats, which cost approximately £40 per person return and are subject to availability. EasyJet will also allow you to pre-book standard and extra legroom seats. Please contact our Client Services team for prices and availability.
What should I do if members of my party are flying at different times or from different airports?
Make sure that each group travelling on each flight have their own copy of the travel itinerary or flight confirmation specific to the airline.
Can you arrange airport parking and/or an overnight hotel?
Yes. We can book a range of car parking and hotel options at competitive rates. Just call us on 020 8392 5747 to make arrangements or go to www.holidayextras.co.uk.
Will I be able to take a pushchair on the flight?
Airlines allow you to take pushchairs and buggies free of charge up the doors/steps of the aircraft. Some airlines allow infants to have a luggage allowance of 5kg to 10kg, but check with us or the airline before you travel if you are in any doubt.
Do I get BA Avios points with your BA flights?
Not if you’re flying on one of our committed flights, but if it’s a scheduled BA flight booked on an ad hoc basis, you can earn extra Avios points.
Are meals included on the flights?
BA now operate a ‘buy on board’ service offering sandwiches, snacks and drinks in conjunction with Marks & Spencer. Only card payments or Avios points are accepted (not cash) and choice may be limited, so you might find it easier to take food and drink onto the plane with you. All other airlines offer a buy on board service.
Do I need vouchers for my transfer?
No. Your itinerary will act as your transfer voucher. You will be met upon arrival by one of the Simpson Travel team or by a driver holding a board with your name displayed.
Car hire information
Simpson Travel has arranged for there to be no excess on any car that is hired through us as part of your holiday package. Insurance coverage varies between countries so we recommend that you check inclusions and exclusions under the CAR INSURANCE section of the region you are visiting.
Will I receive a car hire voucher?
No. Your itinerary will act as your car hire voucher. We allow up to two drivers to drive a hire car. When you collect your car, those wishing to drive must present their driver’s licence. You must be over the age of 21 years of age and have held a full licence for over two years.
I have booked a car/booster seat, will this show on my itinerary?
Yes. This will show on your itinerary and it will also be stated on your invoice.
What time is check out/check in?
Generally, check-in is from 4pm and check-out is by 10am, but check your arrival/driving instructions.
Do you provide towels in the villas?
Yes – you’ll find bath towels and beach/pool towels in all our accommodation.
Are there hairdryers/irons in the villas?
All our properties vary in terms of equipment provided. However, hairdryers and irons are provided in all our self-catering accommodation. If you have any specific questions about equipment (e.g. CD and DVD players, safes, etc.), refer to the property description on our website or call us before you travel on 020 8392 5747.
Can you provide cots and high chairs in the villas?
Yes, these are provided free of charge. Get in touch with on 020 8392 5747 and we’ll arrange them for you. Please note we don’t provide cot linen, so you’ll need to take your own.
Can I include extra guests in my villa?
Yes, although you must declare additional guests and pay the applicable charges for insurance purposes. Call us on 020 8392 5858 for more details.
Is my villa pet friendly?
Some of our villas do allow dogs. If you’d like to take yours with you, call us on 020 8392 5747 and we can give you details of the properties that apply.
What currency should I take?
Take euros for holidays in Corsica, France, Greece, Italy and Mallorca. For Turkey, you’ll need Turkish lira.