Frequently asked questions
- Post-Brexit travel
- Foreign Office advice before you travel
- Paying for your holiday
- About your booking
- About your flights
- Car hire and transfers
- About your accommodation
What happens if travel restrictions are in place, or expected to be in place, when I am due to travel?
- All Simpson package holidays (flight inclusive) are protected by ATOL and all accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your holiday is protected.
- Due to the continued Coronavirus pandemic, the FCO has advised against all but essential travel worldwide. As long as this restriction remains in place, we are contacting affected clients in departure date order to advise them of their options.
- Due to our team currently dealing with imminent departures, we will contact you 14 days ahead of your departure date to advise you of your options.
- Prior to the 14-day window, and provided that we can still fulfil all the elements of your holiday, our standard booking conditions and cancellation terms will apply; travel restrictions can be lifted as quickly as they are imposed, and it is too soon to be able to know whether your holiday can go ahead as planned. For further information please refer to the 'About your booking' section.
- If you have specific reasons for not wishing to travel when there are no FCO restrictions in place, we ask you to contact your travel insurers for information about cover.
- We reserve the right to change this policy in light of new information or travel restrictions.
The balance of my holiday is now due, but I am reluctant to pay with so much uncertainty. What are my options?
- With effect from 20 March 2020 until further notice, we are changing our balance payment deadline from 10 weeks to 28 days prior to departure.
- At the time your balance becomes due we will advise you of your options. If the holiday is operating, you will need to pay your balance or lose your deposit.
I'm over 70 and concerned about the government's advice surrounding self-isolation. What is the situation?
- If you are due to travel within 14 days to a destination where the FCO advise against travel, we will be in touch to discuss your options.
- If you have a future booking where all elements of your holiday can be fulfilled, our normal booking conditions and cancellation charges apply. We recommend that you speak with your travel insurance provider to see what cover you have in place in light of the latest government advice surrounding self-isolation. If your GP has advised against travel, and they have provided you with official documentation to confirm this, you should also speak to your travel insurance provider for advice.
I am worried about future travel when there is no FCO advice in place because a member of our party has a pre-existing medical condition. What should I do?
- We recommend in the first instance you speak to your GP for advice. We then recommend that you speak to your travel insurance provider to discuss the matter.
What will happen to holiday and travel plans following Brexit?
Following ratification of the Withdrawal Agreement, the UK departed the EU on 31 January 2020. We are now in a transition period lasting until at least 31 December 2020. During this time, everything will remain the same and you can continue to travel without any changes.
And for total peace of mind, all our package holidays remain fully protected by our ABTA membership and ATOL bond. For comprehensive information relating to post-Brexit travel, you may wish to visit the dedicated ABTA information page. Additionally, you will find some answers to Brexit FAQs below.
Is my booking still protected financially?
Our holidays are ABTA and ATOL protected, which entitles you to comprehensive travel protection and the right to a full refund in the unlikely event that your holiday cannot be fulfilled due to Brexit.
What about flights?
There are no impacts to travel during the transition period. After the transition period, the European Commission has stated that flights between the EU and the UK will continue, even if no deal is reached.
Will ferries still sail?
Ferry services will still sail as the majority of the rules under which they operate are based on international rather than EU rules.
Will services such as Eurostar still operate?
There are no impacts to travel during the transition period. After the transition period has ended, it is expected that trains from the UK to the EU will continue to operate. We recommend checking with your train operator well before your journey to see if there is any additional information you need to be aware of.
Are UK passports still valid after Brexit?
Your UK passport will still be valid, but if it’s due to expire soon and you’re travelling to the EU after the 31 December 2020, please ensure that your passport is valid for at least six months beyond your arrival date. You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. More information can be found here.
Will I need a Visa?
There are no impacts to travel during the transition period and therefore a visa is not required to visit Europe.
Is my travel insurance still valid after Brexit?
There are no impacts to travel during the transition period. After the transition period, the UK-registered European Health Insurance Cards (EHICs) will no longer be valid. Standard comprehensive travel insurance policies should not be affected; however, we recommend that you check that your policy covers any known medical conditions. You can find more information here. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
Car hire – is my UK driver’s licence still valid after Brexit?
There are no impacts to travel during the transition period. After the transition period has ended, UK drivers may need to obtain an International Driving Permit in the future for some European countries, however this is as yet unconfirmed. IDPs are available through the Post Office. More information is available here.
Do I need a green card for my own car?
There are no impacts to travel during the transition period. After the transition period has ended, it is likely that UK citizens wishing to drive their own vehicle within the EU would be required to obtain and carry a Green Card for insurance. These cards would be issued by insurers and may incur a small fee. Please contact your insurer for more information.
Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same as in the UK.There are no impacts to data roaming during the transition period. After the transition period has ended, some UK companies may continue to offer this benefit. Please check with your mobile phone provider before you travel.
Taking pets abroad
There are no impacts to travel during the transition period. After the transition period has ended, it is likely that pets would continue to be able to travel from the UK to the EU, but the requirements for documents and health checks would change. If you wish to take your pet to the EU, pet owners should discuss preparations for their pet’s travel with an Official Veterinarian at least four months in advance of the date they wish to travel. Pet owners should keep an eye out for any further instructions issued by the UK Government.
The Foreign and Commonwealth Office provides up-to-date travel information to help British travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit their website: www.fco.gov.uk/en or call 020 7008 1500.
When is the full balance due?
You need to pay your balance 10 weeks before departure. You can do this online through My Account or by calling us on 0208 392 5747.
Can I pay by bank transfer?
Yes. Call 020 8392 5747 and we can give you our bank details so you can make a payment.
The price is slightly different from the price quoted. Why is that?
Exchange rates and flight supplements during the busy seasons/periods of high demand may affect the final price you pay. Paying the full amount at the deposit stage will allow you to pay the price you see.
Can I reserve a holiday for next year?
Yes – you have the opportunity to register in advance of the yearly new season launch and can secure your booking with a refundable deposit of £200 per person up to a maximum of £1,000.
I made a mistake when I submitted my passport and/or driver details. What should I do?
You can update your details by logging into My Account, however if you're due to depart within two weeks, please call our Pre-departure team on 020 8392 5747. If you need to make a change to the name of one of your party, contact our Pre-departure team on 020 8392 5747 or email firstname.lastname@example.org.
If I cancel my booking, can I get a full refund?
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as detailed in our booking terms. We will apply these cancellation charges from the day we receive your written notification. Cancellation charges are in addition to any non-refundable flights. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
What happens if you change or cancel my booking?
The arrangements we offer are planned many months in advance and while it is unlikely that we will have to make any changes to them, we must reserve the right to do so. For full details, see our booking terms.
I need to let you know of a change of address. How do I do that?
Yes. Please email email@example.com or call 020 8392 5747 and we’ll update your details for you.
Will my travel documents be posted or do I need to download?
We send downloadable travel documents by email but if you’d prefer to receive them by post, call us on 0208 392 5747 to request it.
Do I need to provide my passport details for our flight?
All airlines departing from the UK require Advance Passenger Information (API) including full name, date of birth, passport number, validity and expiry date, place of issue and nationality. You can submit your details in My Account, or contact our Pre-departure team on firstname.lastname@example.org or 020 8392 5747 at least 10 days prior to your departure.
When will I receive my travel documents and itinerary?
You’ll receive them by email two weeks prior to departure.
How do I contact Simpson Travel while I’m away?
Contact numbers for our local representatives are shown in your travel documents, but if it’s an emergency, call us on +44 (0) 7766 252 355.
Will I receive luggage labels?
We do have luggage labels available. If you’d like us to send you a set, please email email@example.com with your booking reference number.
Do I need a visa?
If you’re a British passport holder, tourist visas are not required for any of our destinations.
Please note that passports need to be valid for 6 months or more from your return date to the UK. If you do not have a passport, it is recommended to apply at least six weeks before your holiday.
If you do not hold a British passport, you can check visa requirements at www.evisa.gov.tr or with your own embassy for the entry/re-entry requirements necessary for your journey.
Which terminal am I flying from?
The terminal is stated on your itinerary, which will be available in the My Account section of the website two weeks prior to your departure.
I need airport assistance. Can you arrange it for me?
Yes. Under European Law, if you are disabled or have mobility difficulties, you can receive assistance when you fly. This free service is available to anyone with mobility problems due to disability, age or a temporary injury. To take full advantage of this service, you need to inform us of your requirements at least 10 days before your outbound flight. You can check airport layouts on the various airport websites.
Can I check-in online?
All airlines have different procedures for online check-in. Details specific to your airline can be found below. If your carrier is not listed, please check directly with the airline.
Air Corsica, online check in opens 36 hours before departure, You will require your Air Corsica booking reference and lead passenger’s surname. https://www.aircorsica.com/flights/my-account
British Airways, online check in opens 24 hours before departure, You will require your British Airways booking reference and lead passenger’s surname. https://www.britishairways.com/travel/olcilandingpageauthreq/public/en_gb?eid=104511
EasyJet, online check in opens 30 days before departure, You will need to click ‘No Account’, and enter the leads passenger’s surname, and EasyJet booking reference. https://www.easyjet.com/en
Flybe, online check in opens 36 hours before departure, You will require your Flybe booking reference and lead passenger’s surname. https://www.flybe.com/check-in
Jet2, online check in opens 28 days before departure, You will require your Jet2 booking reference, lead passenger’s surname and departure date of your outbound flight. https://www.jet2.com/en/login
Norwegian, online check in opens 24 hours before departure, You will require your Norwegian booking reference and lead passenger’s surname, in the ‘I don’t have a profile’ section. https://www.norwegian.com/uk/my-travels/#/lookup
TUI, online check in opens 14 days before departure (if you have seats selected), or 7 days before departure (If you do not have selected seats) You will require your TUI booking reference, lead passenger’s surname and travel date. https://flightextras.tui.co.uk/
Wizz Air, online check in opens 30 days before departure, You will require your Wizz Air confirmation reference and lead passenger’s surname. https://wizzair.com/#/
Flight time changes
Airlines sometimes choose to change flight arrival or departure times and we will keep you informed of any such changes. Complimentary alternative flights cannot be offered if the time is changed by less than 12 hours.
What is my luggage allowance?
Your luggage allowance is shown on your itinerary and may vary for scheduled and ‘no-frills’ airlines. Visit the airline’s website or contact us on 020 8392 5747 for more details.
What is my hand luggage allowance?
Weight and size restrictions for hand luggage on scheduled and ‘no-frills’ airlines can vary. Visit the airline's website for clarification. There are also restrictions on liquids and gels that can be carried on board and these are explained at www.gov.uk/hand-luggage-restrictions. Liquids/cosmetics are only allowed in 100ml bottles or less and they must be comfortably packed in a clear sealed bag provided by the airport authorities. This should be carried separately through the X-ray machines and should also fit into your one piece of hand luggage. No sharp objects are allowed in your hand luggage.
Can I pre-book seats on the aircraft?
You can pre-book your seats on the aircraft for an additional charge directly via the airline’s website. You will find your airline reference number noted on your Simpson Travel itinerary.
What should I do if members of my party are flying at different times or from different airports?
Make sure that each group travelling on each flight have their own copy of the travel itinerary or flight confirmation specific to the airline.
Can you arrange airport parking and/or an overnight hotel?
Yes. We can book a range of car parking and hotel options at competitive rates. Just call us on 020 8392 5747 to make arrangements or go to www.holidayextras.co.uk.
Will I be able to take a pushchair on the flight?
Airlines allow you to take pushchairs and buggies free of charge up the doors/steps of the aircraft. Some airlines allow infants to have a luggage allowance of 5kg to 10kg but check with us or the airline before you travel if you are in any doubt.
Are meals included on the flights?
The majority of airlines we partner with offer a limited buy onboard service. Some airlines also allow you to pre-purchase meals before you travel. This is a good option, particularly on longer flights and flights returning to the U.K., as sometimes flights are not re-stocked in overseas destinations. These airlines accept various card payments onboard and only some accept cash (please refer to specific airline website for more details).
Do I need vouchers for my transfer?
No. Your itinerary will act as your transfer voucher. You will be met upon arrival by one of the Simpson Travel team or by a driver holding a board with your name displayed.
Car hire information
Simpson Travel has arranged for there to be no excess on any car that is hired through us as part of your holiday package. Insurance coverage varies between countries so we recommend that you check inclusions and exclusions under the CAR INSURANCE section of the region you are visiting.
Will I receive a car hire voucher?
No. Your itinerary will act as your car hire voucher. We allow up to two drivers to drive a hire car. When you collect your car, those wishing to drive must present their driver’s licence. You must be over the age of 21 years of age and have held a full licence for over two years.
I have booked a car/booster seat, will this show on my itinerary?
Yes. This will show on your itinerary and it will also be stated on your invoice.
What time is check out/check in?
Generally, check-in is from 4pm and check-out is by 10am, but check your arrival/driving instructions.
Do you provide towels in the villas?
Yes – you’ll find bath towels and beach/pool towels in all our accommodation.
Are there hairdryers/irons in the villas?
All our properties vary in terms of equipment provided. However, hairdryers and irons are provided in all our self-catering accommodation. If you have any specific questions about equipment (e.g. CD and DVD players, safes, etc.), refer to the property description on our website or call us before you travel on 020 8392 5747.
Can you provide cots and high chairs in the villas?
Yes, these are provided free of charge. Get in touch on 020 8392 5747 and we’ll arrange them for you. We only supply cot linen at Mousses and Periyali, so for other properties you will need to take your own.
Can I include extra guests in my villa?
Yes, although you must declare additional guests and pay the applicable charges for insurance purposes. Call us on 020 8392 5858 for more details.
Is my villa pet friendly?
Some of our villas do allow dogs. If you’d like to take yours with you, call us on 020 8392 5747 and we can give you details of the properties that apply.
What currency should I take?
Take euros for holidays in Corsica, France, Greece, Italy and Mallorca. For Turkey, you’ll need Turkish lira.