Current vacancies

Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team who are committed to delivering excellent customer service. We have an industry heritage of nearly 40 years and draw on our combined knowledge and experience to offer award-winning travel experiences that enable us to stand out from the crowd.

Keep an eye on this page for a list of all our current vacancies.


UK Vacancies


Travel Specialist

Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team who are committed to delivering excellent customer service. We have an industry heritage of nearly 40 years and draw on our combined knowledge and experience to offer award-winning travel experiences that enable us to stand out from the crowd. Simpson Travel is renowned for its service, exceptional properties and destination expertise. The company offers a wide selection of exclusive, handpicked villas and exclusively operated boutique hotels in Greece, Turkey, Corsica, France, Italy and Mallorca.

The Role

Working in Simpson Travels stylish head office, the successful candidate will work within our sales team helping our loyal guests, guiding new guests and our travel agent community through the choice of portfolio to best exceed their expectations and become their trusted advisor of choice. You will have a passion for Mediterranean travel and we will build on your destination knowledge. Expect extensive travel to our locations and the opportunity to become a true expert. Constantly looking beyond the actual itinerary, you will match the guests to their properties and experiences.

Key Responsibilities

  • Match travel experiences to client’s individual needs
  • Manage enquiries generated by new and existing clients and travel agents in multiple channels (telephone, email, live-chat)
  • Develop a deep understanding of our guests and build relationships ensuring you look beyond their clients’ travel arrangements to understand and anticipate their needs and make suitable suggestions.
  • Proactively manage regular communication with guests and agents ensuring you follow up on all leads
  • Manage all aspects of client interaction throughout the customer journey until travel date
  • Enhance your knowledge with overseas familiarisation trips and product launch training
  • Achieve monthly sales and service targets

Requirements

  • A genuine passion for travel; well-travelled ideally with destination knowledge in some of the following areas, France, Italy, Greece, Turkey
  • A strong team player, supportive of others and demonstrating flexibility
  • A track record of developing exceptional relationships
  • A deep understanding of the needs of luxury customers; an innate ability to deliver exceptional service
  • Commercially astute and motivated to achieve personal targets and excellent service scores
  • Excellent communication skills (written and verbal), organisational skills and strong attention to detail
  • Proficient in Microsoft office including Outlook, Word and Excel programs

Package

  • Minimum two familiarisation trips per year
  • 25 days annual leave
  • Further company benefits include discounted personal travel, company pension scheme, cycle to work scheme and unpaid leave entitlement

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 4pm on a rotational basis. We are open on Sundays 10am – 4pm. Time off in lieu is given for weekend working. Ability to travel overseas is essential as many educational visits take place each year to ensure that our staff have first-hand knowledge of our destinations.

Customer Service Executive

The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success.  The Customer Service Executive will play a key role in responding to feedback received by telephone, email and via our customer service questionnaires, and work with our overseas teams to put matters right for the future assisting both UK and overseas teams with feedback and information in order to eliminate future issues.

The Customer Service Executive is responsible for responding in an appropriate and timely manner to customer communication, during three experience stages

  • Escalated pre-departure issues
  • Support to overseas teams during travel which resolves guest issues in a swift and effective manner thereby supporting the company NPS target
  • Notified post-holiday issues which result in a positive outcome for both Simpson Travel and the client thereby restoring their faith in the brand and protecting Simpson Travel’s reputation with existing customers and the wider public

Key Responsibilities

  • Resolve and respond to all complaints that are bought to the Customer Service Executive’s attention via phone, email, CSQ or letter.
  • Be fully conversant with and adhere to ABTA’s Code of Conduct; be aware of any updates; use guidance provided by ABTA to ensure adherence to good practice. Liaise with ABTA on any complaints that require assistance. Manage ABTA case arbitration, collecting evidence and updating the ABTA team as requested
  • Trip Advisor & Trustpilot: Daily management to ensure that any negative comments are responded to immediately and positive comments added by other Simpson guests to move negatives down the page; respond to all comments, including positive feedback
  • A genuine desire to provide exceptional service, experience of successfully resolving customer complaints and a confident telephone manner
  • Assisting in the management, creation and editing of Qualtrics feedback surveys

Key Skills, Knowledge, Experience and Competencies: i.e. those (including qualifications) required to fulfil role:

  • Confident on the telephone
  • A high standard of written and spoken English
  • Confident with the MS Office – Excel, Word, Powerpoint and IT systems generally
  • Ability to relate to different personalities
  • Natural empathy – crucial to complaint management
  • Problem solving skills
  • Highly organised with excellent attention to detail
  • Ability to work under a high level of pressure and to set deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible and resilient, able to bounce back from setbacks and focus on the end result
  • Passport and the ability to travel abroad when the business requires it of you
  • Desirable: Knowledge of Package Travel Regulations and ABTA code of conduct

Please send your CV to careers@simpsontravel.com together with a detailed covering letter.

Concierge Assistant – Full Time (Fixed Term Contract until Friday 2 October 2020) / Part Time (25 hours a week, fixed term contract until Friday 2 October)

We pride ourselves on our expertise and service, driven by the business’ enthusiasm for providing exceptional holiday experiences.

The 2020 season will be the launch of our new Concierge team and as Concierge Assistant you will be responsible for assisting the Concierge Manager to deliver exceptional service to our valued customers whilst ensuring all service targets are achieved through meeting specified KPIs. Your role will assist in driving the cultural change of moving the existing administrative based pre-departure function to a concierge, experience based, pre-holiday function.

Key Responsibilities

  • Deliver improved service scores through constant focus on Net Promoter Score (NPS), call response times, information accuracy and compliance
  • Action daily tasks efficiently, notably email distribution, booking status reviews and ensuring operational documentation is current
  • Assist in creating clear customer communication across all touchpoints
  • Promote booking pre-holiday activities and experiences to our guests

Key Skills, Knowledge, Experience and Competencies:

  • Proven track record in a targeted customer service environment
  • Ability to work under a high level of pressure and to tight deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible and resilient, ability to bounce back from setbacks and focus on the end result
  • Excellent verbal and written communicator – the ability to proactively turn complaints and situations around when needed
  • Passport and the ability to travel abroad when the business requires it of you
  • Desirable: Travel and Tourism qualification
  • Desirable: Good understanding of luxury travel market

Please send your CV to careers@simpsontravel.com together with a detailed covering letter.

 


Overseas Vacancies


Qualified childcare team leaders, team members and nannies  Lefkada, Corfu, Crete and Zakynthos – Summer season 2020

We are seeking qualified childcare team leaders, team members and nannies for our Kids clubs in Lefkada, Corfu, Crete and Zakynthos for the 2020 summer season. There are full season positions (starts late April and finishes late October) and peak season positions (July and August). Applicants must have proven childcare experience and be qualified to NVQ level 3, Cache level 3 or equivalent. Flights, accommodation and a competitive salary will be provided. Experience working overseas and a driving licence would be an advantage although not essential. Simpson Travel will conduct a DBS check and obtain references.

Please apply by email only to natasha@simpsontravel.com, attaching a comprehensive CV and an in-depth covering letter.

 

Airport Representative – Palma, Mallorca – April-Oct 2020 – one day per week

We are looking for a customer-focused Airport Representative to assist our guests at Palma airport for the 2020 summer season.  You will be part of a team responsible for ensuring that Simpson Travel guests have a memorable airport experience from the moment they land until you bid them farewell at the end of their holiday.

You will be on hand to resolve any issues with baggage, or other airport formalities, and to ensure that collection/return of their rental vehicle is swift and efficient. The successful candidate must have the ability to put guests at ease and to anticipate needs before they arise. A warm personality with an understanding of how to relate to different types of people is essential.

We are looking for a number of personal attributes:

  • Flexibility and resilience
  • Collaborative by nature
  • Wholly focused on the customer’s experience
  • Creative problem solver
  • Strong attention to detail

This is a fixed term contract for one day per week (Friday’s). Own vehicle required, as is a full clean driving licence. Proximity to Palma airport preferable.

Applicants should write to Sonia Blagg at sonia.blagg@simpsontravel.com with your CV as well as a detailed covering letter.

 

Privacy notice for job applicants

Our privacy notice for job applicants explains the types of personal data Simpson Travel may collect about you when you apply for a job with us. It also explains how we collect it, who we share it with, how we store it, how long we retain it for and how we keep it safe.

We want you to be fully informed about your rights and hope the notice answers any questions you may have. The privacy notice can be found here.