Current Vacancies

IT Business Analyst

Full-Time (Hybrid working, 2 days in Richmond office, 3 days from home)

Reports To: Head of Digital

The Role:

CRM Implementation and Support:

  • Ensure CRM solutions align with business strategies and enhance customer experiences.
  • Customize CRM workflows, dashboards, and reports to meet user requirements.
  • Provide ongoing support and troubleshooting for CRM-related issues.
  • Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Essential Qualifications and Experience:

  • Bachelor’s degree in Information Technology or a related field
  • Minimum of 3 years of experience as a Business Analyst
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Detail-oriented with a commitment to delivering high-quality work.

Other Duties:

  • Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
  • Develop detailed documentation including business requirements, functional specifications and process maps.
  • Working closely with the QA function ensuring traceability
  • Service Desk/Help Desk work responding to business issues and queries as required

Desirable:

  • Experience of working in the Luxury Travel Industry or a Luxury Brand Company
  • Familiarity with database management, SQL, and data analysis tools

If you wish to apply please send an email with CV and Covering Letter to: vishal.sudra@simpsontravel.com Please don't hesitate to contact Vishal if you would like any further information or have any queries about the role.  We look forward to hearing from you.

 

Sales Executives (required from September 2024)

Full Time (Hybrid working, 2 days in Richmond office, 3 days from home)

Reports To: Head of Sales

If you know how to sell and are passionate about providing the customer exceptional service then this role would suit you. We are looking for individuals who have proven sales experience ideally gained in a travel agency, tour operator or similar environment but we will consider sales experience from other industries.

The Role:

  • To respond to holiday enquiries within pre-determined timeframes, focusing on the highest levels of customer service
  • To follow company processes and procedures in order to maximise the sales opportunity and ensure that all booking administration has been fulfilled accurately

Essential Experience: 

  • At least 3 A-Levels or equivalent standard of education
  • A relevant qualification or proven passion for travel 
  • Minimum 3 years' sales experience with a strong emphasis on customer service
  • Exceptional organisational skills with outstanding attention to detail
  • Ability and flexibility to travel overseas to ensure first-hand knowledge of our destinations

Desirable:

  • Experience of selling luxury holidays preferably as a Travel Agent either independently or within a Tour Operator environment
  • Fluent in other languages such as Italian, French and Spanish
  • Driving Licence 

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 5pm on a rotational basis. We are open on Sundays 10am – 5pm for part of the year. Time off in lieu is given for weekend working.

For more information or to apply please submit a detailed covering letter and CV to Suzanne.west@simpsontravel.com

Simpson Travel Employment Culture

Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team who are committed to delivering excellent customer service. We have an industry heritage of nearly 40 years and draw on our combined knowledge and experience to offer award-winning travel experiences that enable us to stand out from the crowd.  Our culture is inclusive and collaborative as we are family owned by a passionate and inspiring leader. Currently embarking on a period of growth and transformation to upgrade technical systems and broaden its customer base, your role will be pivotal in helping the company achieve its goals.

Our UK Benefits Include:

  • Hybrid Working Arrangement (Minimum of 2 days in the Richmond Office)
  • Company Pension Scheme with Royal London (after three months' service)
  • 25 days’ Annual Leave (increases to 28 with length of service) plus Bank Holidays (pro-rata for fixed term contracts and part-time hours)
  • Generous Holiday Concessions after six months' service
  • Friend and Family Discounts on Simpson Travel holidays
  • Educationals – trips for sales staff to get to know and understand our destinations
  • Complimentary Annual Worldwide Travel Insurance Policy (excluding ski)
  • ‘Cycle to Work’ Scheme
  • Employee Assistance Programme

Keep an eye on this page for a list of all our current vacancies.

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Our privacy notice for job applicants explains the types of personal data Simpson Travel may collect about you when you apply for a job with us. It also explains how we collect it, who we share it with, how we store it, how long we retain it for and how we keep it safe.

We want you to be fully informed about your rights and hope the notice answers any questions you may have. The privacy notice can be found here.