Current vacancies

Working at Simpson Travel is an opportunity to be part of a passionate, highly motivated team who are committed to delivering excellent customer service. We have an industry heritage of nearly 40 years and draw on our combined knowledge and experience to offer award-winning travel experiences that enable us to stand out from the crowd.

Keep an eye on this page for a list of all our current vacancies.


UK Vacancies


Customer Service Manager

The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success. The Customer Service Manager (CSM) will play a key role in responding to feedback received by telephone, email and via our customer service questionnaires, and will work with our overseas teams to put matters right for the future assisting both UK and overseas teams with feedback and information in order to eliminate future issues.

The CSM is responsible for responding in an appropriate and timely manner to customer communication, during three experience stages

  • Escalated pre-departure issues
  • Support to overseas teams during travel which resolves guest issues in a swift and effective manner thereby supporting the company NPS target
  • Notified post-holiday issues which result in a positive outcome for both Simpson Travel and the client thereby restoring their faith in the brand and protecting Simpson Travel’s reputation with existing customers and the wider public

Key Responsibilities

  • Leadership and management of all complaints that are bought to the CSM’s attention via phone, email, CSQ or letter, along with the leadership of the Customer Service Executive.
  • Be fully conversant with and adhere to ABTA’s Code of Conduct; be aware of any updates; use guidance provided by ABTA to ensure adherence to good practice. Liaise with ABTA on any complaints that require assistance. Manage ABTA case arbitration, collecting evidence and updating the ABTA team as requested
  • Trip Advisor & Trustpilot: Daily management to ensure that any negative comments are responded to immediately and positive comments added by other Simpson guests to move negatives down the page; respond to all comments, including positive feedback
  • A genuine desire to provide exceptional service, experience of successfully resolving customer complaints and a confident telephone manner
  • Assisting in the management, creation and editing of Qualtrics feedback surveys

Key Skills, Knowledge, Experience and Competencies: i.e. those (including qualifications) required to fulfil role:

  • Confident on the telephone
  • A high standard of written and spoken English
  • Confident with the MS Office – Excel, Word, Powerpoint and IT systems generally
  • Ability to relate to different personalities
  • Natural empathy – crucial to complaint management
  • Problem solving skills
  • Leadership and management experience
  • Highly organised with excellent attention to detail
  • Ability to work under a high level of pressure and to set deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible and resilient, able to bounce back from setbacks and focus on the end result
  • Passport and the ability to travel abroad when the business requires it of you
  • Desirable: Knowledge of Package Travel Regulations and ABTA code of conduct

 

Customer Service Executive

The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success.  The Customer Service Executive will play a key role in responding to feedback received by telephone, email and via our customer service questionnaires, and work with our overseas teams to put matters right for the future assisting both UK and overseas teams with feedback and information in order to eliminate future issues.

The Customer Service Executive is responsible for responding in an appropriate and timely manner to customer communication, during three experience stages

  • Escalated pre-departure issues
  • Support to overseas teams during travel which resolves guest issues in a swift and effective manner thereby supporting the company NPS target
  • Notified post-holiday issues which result in a positive outcome for both Simpson Travel and the client thereby restoring their faith in the brand and protecting Simpson Travel’s reputation with existing customers and the wider public

Key Responsibilities

  • Resolve and respond to all complaints that are bought to the Customer Service Executive’s attention via phone, email, CSQ or letter.
  • Be fully conversant with and adhere to ABTA’s Code of Conduct; be aware of any updates; use guidance provided by ABTA to ensure adherence to good practice. Liaise with ABTA on any complaints that require assistance. Manage ABTA case arbitration, collecting evidence and updating the ABTA team as requested
  • Trip Advisor & Trustpilot: Daily management to ensure that any negative comments are responded to immediately and positive comments added by other Simpson guests to move negatives down the page; respond to all comments, including positive feedback
  • A genuine desire to provide exceptional service, experience of successfully resolving customer complaints and a confident telephone manner
  • Assisting in the management, creation and editing of Qualtrics feedback surveys

Key Skills, Knowledge, Experience and Competencies: i.e. those (including qualifications) required to fulfil role:

  • Confident on the telephone
  • A high standard of written and spoken English
  • Confident with the MS Office – Excel, Word, Powerpoint and IT systems generally
  • Ability to relate to different personalities
  • Natural empathy – crucial to complaint management
  • Problem solving skills
  • Highly organised with excellent attention to detail
  • Ability to work under a high level of pressure and to set deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible and resilient, able to bounce back from setbacks and focus on the end result
  • Passport and the ability to travel abroad when the business requires it of you
  • Desirable: Knowledge of Package Travel Regulations and ABTA code of conduct

 

Loyalty Club Executive

The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success. We pride ourselves on our expertise & service, driven by the business’ enthusiasm for providing exceptional holiday experiences.

Our Loyalty Club members are of vital importance to the current and future success of Simpson Travel representing over 2100 of our clients and a significant proportion of our revenue. The curation, concierge and relationship building that we undertake in this area of the business helps ensure that we create advocates and raving fans of our brand. Some of our Loyalty Club members treat us as though we are friends, sharing news of significant events in their lives.  Others may wish to redeem their loyalty benefits.  Most genuinely want to help us improve our services and properties, and are keen to give us feedback on what we could have done better.  Some members want help with their current or next booking and, from time to time, some will have a complaint about an aspect of their holiday.

The Loyalty Club Executive will play a key role in facilitating bookings, preparing and organising holiday pre-departure arrangements and responding to post-holiday feedback received by telephone, email and via our customer service questionnaires while working with our overseas teams to put matters right for the future. The role provides ongoing administration, data management and support to all tiers of the loyalty club.

Key Skills, Knowledge, Experience and Competencies: i.e. those (including qualifications) required to fulfil role:

  • Ability to relate to different personalities
  • Confident on the telephone
  • Organised, confident and adept at dealing with, analysing and using data
  • Confident with the MS Office – Excel, Word, Powerpoint and IT systems generally
  • A high standard of written and spoken English
  • Natural empathy – crucial to complaint management
  • Highly organised with excellent attention to detail
  • Ability to work under a high level of pressure and to set deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible and resilient, able to bounce back from setbacks and focus on the end result
  • Passport and the ability to travel abroad when the business requires it of you

Please apply by email only to careers@simpsontravel.com, attaching a comprehensive CV and an in-depth covering letter.

 

Concierge Executive (Maternity Cover)

We pride ourselves on our expertise and service, driven by the business’ enthusiasm for providing exceptional holiday experiences.

The 2020 season will be the launch of our new Concierge team and as Concierge Executive you will be responsible for assisting the Concierge Manager in leading a newly formed team of individuals to deliver exceptional service to our valued customers whilst ensuring all service targets are achieved through meeting specified KPIs. Your role will assist in driving the cultural change of moving the existing administrative based pre-departure function to a concierge, experience based, pre-holiday function.

Key Responsibilities

  • Deliver improved service scores through constant focus on Net Promoter Score (NPS), call response times, information accuracy and compliance
  • Action daily tasks efficiently, notably email distribution, booking status reviews and ensuring operational documentation is current
  • Relieve the Concierge Manager when they are away on leave
  • Assist in creating clear customer communication across all touchpoints
  • Encourage a high performing culture
  • Lead and support change by implementing new & improved working practices across the customer journey
  • Constantly focus on customer service standards to ensure customer retention, handling relevant pre-departure complaints that arise
  • Day to day leader of booking pre-holiday activities and experiences
  • Develop strong working relationships with operations teams across destinations
  • Assist in project management of strategic pre-departure projects>

Key Skills, Knowledge, Experience and Competencies: i.e. those (including qualifications) required to fulfil role:

  • Proven track record in a targeted Service environment
  • Ability to work under a high level of pressure and to tight deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Good understanding of the luxury travel market
  • Highly flexible and resilient, ability to bounce back from setbacks and focus on the end result
  • Excellent verbal and written communicator – the ability to proactively turn complaints and situations around when needed
  • Passport and the ability to travel abroad when the business requires it of you
  • Travel and Tourism qualification well regarded

Please apply by email only to careers@simpsontravel.com, attaching a comprehensive CV and an in-depth covering letter.

 


Overseas Vacancies


Qualified childcare team leaders, team members and nannies  Lefkada, Corfu, Crete and Zakynthos – Summer season 2020

We are seeking qualified childcare team leaders, team members and nannies for our Kids clubs in Lefkada, Corfu, Crete and Zakynthos for the 2020 summer season. There are full season positions (starts late April and finishes late October) and peak season positions (July and August). Applicants must have proven childcare experience and be qualified to NVQ level 3, Cache level 3 or equivalent. Flights, accommodation and a competitive salary will be provided. Experience working overseas and a driving licence would be an advantage although not essential. Simpson Travel will conduct a DBS check and obtain references.

Please apply by email only to natasha@simpsontravel.com, attaching a comprehensive CV and an in-depth covering letter.

 

Full Time Overseas Representative – South West France  Summer Season 2020

We are seeking a representative to provide a very personal telephone service for our villa guests in the Aquitaine between May and September 2020. You must be resourceful and have an ability to put people at ease. An eye for detail is vital as is initiative, drive and passion. Due to the demanding nature of the role, flexibility and the ability to react quickly are essential. A full clean driving licence is essential (although the majority of your time will be spent working from home during the season) as is fluent or proficient French. The candidate will ideally be located in the area of Biscarrosse / Arcachon or Hossegor.

We are looking for a number of personal attributes:

      • Flexibility and resilience
      • Collaborative by nature
      • Wholly focused on the customer’s experience
      • Creative problem solver
      • Strong attention to detail
      • Fluency or Proficiency in French and English is a pre-requisite

We can offer you:

      • Competitive Salary
      • Bonus Scheme
      • Opportunity to advance and build your career at Simpson Travel
      • Friends and Family Scheme
      • Complimentary Holiday Concession Scheme

Please send your CV to Jonathan Spencer at Jonathan.Spencer@simpsontravel.com together with a detailed covering letter.

 

Part Time Overseas Representatives – Northern Corsica  Summer Season 2020

We are seeking representatives to provide a very personal service for our villa guests in northern Corsica between May and September 2020. You must be resourceful and have an ability to put people at ease. An eye for detail is vital as is initiative, drive and passion. Due to the demanding nature of the role, flexibility and the ability to react quickly are essential. A full clean driving licence is essential as is fluent or proficient French. This is a three day a week role looking after our guests around the Calvi and Balagne area.

We are looking for a number of personal attributes:

      • Flexibility and resilience
      • Collaborative by nature
      • Wholly focused on the customer’s experience
      • Creative problem solver
      • Strong attention to detail
      • Fluency or Proficiency in French and English is a pre-requisite

We can offer you:

      • Competitive Salary
      • Bonus Scheme
      • Opportunity to advance and build your career at Simpson Travel
      • Friends and Family Scheme
      • Complimentary Holiday Concession Scheme

Please send your CV to Debbie Clover at Debbie@simpsontravel.com together with a detailed covering letter.

 

Part Time Overseas Representatives – Mallorca  Summer Season 2020

We are seeking representatives to provide a very personal service for our villa and hotel guests in Mallorca between March and November 2020. You must be resourceful and have an ability to put people at ease. An eye for detail is vital as is initiative, drive and passion. Due to the demanding nature of the role, flexibility and the ability to react quickly are essential. A full clean driving licence is essential. This is a three day a week role looking after our guests around the Pollenca area.

We are looking for a number of personal attributes:

      • Flexibility and resilience
      • Collaborative by nature
      • Wholly focused on the customer’s experience
      • Creative problem solver
      • Strong attention to detail
      • Fluency or Proficiency in Spanish is desirable

We can offer you:

      • Competitive Salary
      • Bonus Scheme
      • Opportunity to advance and build your career at Simpson Travel
      • Friends and Family Scheme
      • Complimentary Holiday Concession Scheme

Please send your CV to Sonia Blagg at Sonia.Blagg@simpsontravel.com together with a detailed covering letter.

 

Full Time Overseas Representatives – Kalkan – Summer Season 2020

We are seeking representatives to provide a very personal service for our villa and hotel guests in Kalkan, Kas and Islamlar between May and November 2020. You must be resourceful and have an ability to put people at ease. An eye for detail is vital as is initiative, drive and passion. Due to the demanding nature of the role, flexibility and the ability to react quickly are essential. A full clean driving licence is essential.

We are looking for a number of personal attributes:

      • Flexibility and resilience
      • Collaborative by nature
      • Wholly focused on the customer’s experience
      • Creative problem solver
      • Strong attention to detail

We can offer you:

      • Competitive Salary
      • Bonus Scheme
      • Opportunity to advance and build your career at Simpson Travel
      • Friends and Family Scheme
      • Complimentary Holiday Concession Scheme

Please send your CV to Vicki Eğriboyun vicki@simpsontravel.com together with a detailed covering letter.

 

Privacy notice for job applicants

Our privacy notice for job applicants explains the types of personal data Simpson Travel may collect about you when you apply for a job with us. It also explains how we collect it, who we share it with, how we store it, how long we retain it for and how we keep it safe.

We want you to be fully informed about your rights and hope the notice answers any questions you may have. The privacy notice can be found here.