The landscape west of Chania is a palette of silvers, greens, blues and terracotta, its timeless hilltops and olive groves set against the backdrop of the White Mountains. Trouli sits on the crest of one of these small hills and combines style and space with all the comforts of home. From the pool, terrace, barbecue and gardens, panoramic views encompass the peaceful countryside and the sea beyond, yet it is only a short drive to the lively coastal village of Stalos and its sandy beaches. The picturesque village of Upper Stalos with some excellent tavernas is even nearer.
Villa Trouli Greece, Crete
- 3 bedrooms (sleeps 2-6)
- Open-plan living/dining/kitchen area with Satellite TV (English speaking news channels), DVD-player, CD-player, safe
- Kitchen includes full cooker, microwave, fridge-freezer
- Twin bedroom with en-suite shower room with washing machine
- Double bedroom with en-suite bathroom (3/4 corner bath) and safe, leads to large terrace
- Twin bedroom with en-suite shower room, leads to balcony
- Iron, ironing board, hairdryer, pool and bath towels provided
- Air-conditioned bedrooms
- Private swimming pool (with small children's section) 10m x 7m (depth 1 – 1.7m)
- All properties with wifi are able to support basic functionality such as web browsing and checking emails
- We aim to offer an uninterrupted service but sometimes due to factors beyond our control reliability can be affected
- Beach (Stalos) 10min drive
- Tavernas/shops 5min drive
- Chania 25min drive
- Chania airport 50min drive
Holiday made easyMr Harrison - August 2016
Will return for our 7th stay with Simpson next year. There is no point changing when you have found perfectionMr Mitchell - July 2016
We book with Simpsons because we can rely on them to give us a worry free holiday with very helpful staff . Flights and seating arranged in advance so no hassle at airport with welcoming reps. Always try and book villa holidays with Simpsons.Mrs Perry - July 2016
We had a truly lovely holiday. Villa Trouli is fabulous. It is in a great location and beautifully maintained. It has a wonderful garden and pool, with stunning 360 degree views of the high mountains behind and the sea to the front. The villa is comfortable and well equipped. The beach, tavernas, shops and Chania town are just a short drive away. We were thrilled by all of the wildlife we saw too - birds of prey, owls, bats, frogs, cicadas and lots of beautiful butterflies. Stavros the owner and Ray the rep were very friendly and helpful and made sure our holiday went perfectly. We were very sad to leave! We wouldn't hesitate to consider Villa Trouli and/ or Simpson Travel again.Mrs Thomas - August 2015
Simpson came up trumps again. Amazing holiday and will be back next year!Mr Mitchell - July 2015
Simpson Travel has always given us first rate service in all areas. We have never had any hesitation in using your company because we value the friendly staff, attention to detail and all the things that make for high quality, stress free holidays.Mr Jenkins - May 2015
All aspects of our holiday was dealt with in a professional and friendly manner. Our local rep. Ray was very helpful and always available. Villa Trouli was wonderful and maintained to a high standard by Sophia and Stavros. We plan a return visit.Mrs Clegg - September 2014
Crete has been a particular favourite holiday destination for myself and my wife since 2001 and we have travelled with Simpson Travel since it's inception. The standard of service provided by the company is superb and it is so refreshing to travel with an organisation that really values it's clients and does absolutely everything to ensure we have a great holiday. Thank you!Mr Jenkins - May 2014
Villa Truli is a gem. Amazing pool, lovely views and stunning position. Definitely the best villa we have ever rented. Crete is a wonderful place to visit. The people are friendly, the food was excellent and we had a brilliant family holiday.Mrs Green - August 2013
Villa Trouli is an exceptional villa, spacious, comfortable, in a great location with fantastic views and a really good pool. It was difficult to drag ourselves away to explore the island, and we always looked forward to coming back.Mr Halstead - July 2013
Lovely villa – end of season so enjoyed the peace and quiet of the surrounding area. Nice villages to see en route to Elaphonisi Beach – worth the trip. Thank you Stavros and Sophie.Mrs Ingman - October 2012
Lovely villa – great weather couldn’t have asked for more from a holiday. A very well looked after and loved house. Thank you all.Mrs Elles - October 2012
We have had a lovely two weeks here in Villa Trouli. The weather has been excellent and we have spent a lot of time around the pool. Falasarna Beach was lovely.Mr Williams - September 2012
Chilled, great island – thank to all. A beautiful villa with excellent pool and gardens. We have ‘chilled’ all week and enjoyed the Cretan hospitality. Many thanks to Stavros, Sophia and Ray.Ms Moreno - August 2012
We have had a beautiful week here at Villa Trouli – swimming in the pool and relaxing around it, eating delicious food in the local tavernas and visiting some of the many beautiful sights Crete has to offer. Lunch at the Botanical Gardens was really special and the mountain views on the drive are amazing (if a bit scary!). The little beach right at the end of Falasarna is perfect if you like bays and rocky coves and not too many people. Chania’s old town is well worth a visit. Thank you Stavros for looking after your stunning villa so well – there’s so much attention to detail. We hope to return.Mrs Mintz - August 2012
Wonderful villa, beautifully maintained, we have had a superb holiday. This is my 4th trip to Crete (first one as a child in 1973 – Malia has changed just a bit!!) and our second visit as a family to the Stalos area, though first to Villa Trouli. We especially enjoyed our visits to Lake Kournas. Don’t forget your snorkel for the lake, the goldfish are amazing! The mountain drive recommended by Ray is well worth doing, despite the hair-raising road and we also enjoyed exploring the monasteries and coastal walks of the Peninsula. We never made it to Elaphonisi or the Samaria Gorge, but we hope very much to return. Thanks to Stavros for all his helpful advice, not to mention his delicious tomatoes and oranges from his garden!Mr Williams - August 2012
I have LOVED it here in Villa Trouli! It was a fab holiday!! Lake Kournas is definitely worth a visit and so is Star Beach in town. Stavros was very welcoming and happy to explain things to us and help us, his dog is very cute!! We drove up the mountains and it was gorgeous. We had an EXCELLENT holiday and I wish Stavros well in the future. Eleri Williams (aged 12)Miss Williams - August 2012
After a great week of fun in the sun here, England just isn’t gonna be the same. We’ve swum in the Lybian Sea, splashed around at Limnoupolis, snorkelled Crete’s last fresh water hole and had early mornings to walk the largest gorge in Europe and all of it, amalgamated made for one of the greatest holidays I’ve had so far. The experiences we’ve shared as a family have brought us endless smiles and such fantastic memories and photographs. We could argue for hours on end about what would be the best part of our holiday, be it the lazy days spent basking in the warm glow of the sun around the villa, travelling long distances to see not only plants but animals too that are endemic to areas of Crete or maybe exploring the beaches and small island off the coast but at the end of it, considering the warmest of welcomes from Stavros and the incredible Greek cuisine available locally the decision is too difficult. There is not one thing that I wouldn’t recommend to do here and leaving will always come around too quickly. Thank you Stavros for letting us stay here and thank you Simpson Travel for organising the structure of our trip.Mrs Shaw - July 2012
Thanks Ray (our Rep) for all your help and thanks to Simpson Travel for organising our holidayMrs Shaw - July 2012
Our third visit here (the second this year) and it didn’t disappoint. Stavros and Sophia were as welcoming as ever and we loved his garden produce. The bakery ‘Tres Jolies’ opposite Maria’s restaurant sells lovely croissants, pies and cakes. Elaphonisi Beach is worth the drive and it’s a delight to walk through the clear shallow water. Thank you Stavros and Sophia. Your villa is now home from home!Mrs Oldfield - July 2012
As always we really enjoyed our stay here. A week was too short! We loved going to Lake Kourna and spending the day there going out on the pedalos and relaxing in the tavernas. We also enjoyed going to Chania market as well as eating there in the evening. The waterpark and go-karting nearby were great fun for the whole family. We loved spending a day in the villa and around the pool which is wonderfully maintained and beautiful. Thank you Stavros for opening your home to us. We are on visit number 5 and hope to come back!Mr Danby - July 2012
Lovely villa and beautiful well-kept gardens. Thanks to Stavros for his kind attention and to Ray for his useful advice about the island. Though a little difficult to drive to, Balos Lagoon is spectacular and a great place for swimming. Arrive late in the day and it is not too busy (be sure to have a hat). We also enjoyed the beaches at Elaphonisis and Marathi. Argyropoulis is an interesting place to visit for the Roman ruins and the ancient city of Lappa. Chania worth a visit and especially at night, very atmospheric. Generally everyone very friendly and welcoming and we hope to return to Crete very soon.Mr Wilson - June 2012
Spent a very happy week at Villa Trouli. Beautiful beaches. Preferred Falasarna to Elophonisis. Worth visiting Chania – old town beautiful. Definitely worth visiting Fornes and returning through Theriso Gorge. Read ‘Crete’ by Anthony Beevor – fascinating history of the battle for Crete lost by the British during 2nd world war.Mrs Fyler - May 2012
A fabulous week at the villa, made full use of the BBQ as our eating out was restricted due to our toddler. We have all enjoyed the BBQ meat and sausages from INKA and made some wonderful salads. Best beach – take turning into INKA and follow round to coast, has toy box full of spades and other beach stuff for children, v. v. clean and gentle slope into the sea for children. Visited Falasarna Beach but v. v. windy.Ms Relle - May 2012
Stavros, Sophia – thank you. A truly splendid, beautifully maintained ‘home’. Not our first trip with Simpson, but our first to Crete. The location is just fantastic and, as I have already said, what a villa! The location for us was ideal, so peaceful and private, but with easy access to the coast. Sadly we didn’t venture far although did reach the monastery to the western end of the bay – stunning views. To be honest, Stalos, Platanias and the other coastal villages to the west are not our scene. I can recommend going east towards Chania, if you can force yourself away from Trouli. The INCA about 4/5km along the coast road is excellent. We used the BBQ many times and nothing could beat eating by the pool as the sun went down. Ray, thanks for your help. Although we haven’t really imposed on your service. Lastly enjoy this fab villa and we hope you have as wonderful a holiday as we have. Ps look at Anassa and Firefly in Simpson’s brochure – both superb!Mr Newcastle - May 2012
We were here last July and it was lovely to visit at a different time of year and at Easter (big week). We saw the church service on Good Friday and were able to hear midnight mass on Easter Saturday, the sound of the service, singing and bells across the valley along with the fireworks and gunshot celebrations. Being cooler, we visited more places than in the summer but also had a couple of lazy poolside days. Spit roast lamb on Easter Sunday was delicious and the traditional meal was explained to us and served with pride! The villa was perfect as ever – the work carried out by Stavros and Sophia certainly shows. Thank youMrs Oldfield - April 2012
Warm welcome by Ray and Stavros. Pool much appreciated by children. Tried three beaches at this time of year – Falasorna, Kalives, Marethi – all lovely and semi-deserted. Only extra tip not in preceding comments is that if you want English newspapers go to Newstad which is on Hetei mihail Giannari. Enjoy – paradise on earth.Mrs Cutting - April 2012
|No of people||4 April||11 April||18 April||25 April|
|No of people||2 May||9 May||16 May||23 May||30 May|
|No of people||6 June||13 June||20 June||27 June|
|No of people||4 July||11 July||18 July||25 July|
|No of people||1 August||8 August||15 August||22 August||29 August|
|No of people||5 September||12 September||19 September||26 September|
|No of people||3 October||10 October||17 October||24 October|
† Flight availability is limited on your chosen dates.
Please call us for assistance with your holiday on 020 8392 5872.
If applicable, car hire category included in price is as follows:
For those flying into Chania Airport:
|2-3 guests||1 Group C|
|4 guests||1 Group D|
|5 guests||1 Group E|
|6 guests||2 Group C|
|7 guests||1 Group C and 1 Group D|
|8 guests||2 Group D|
For those flying into Heraklion Airport:
|2-3 guests||1 Group C|
|4-5 guests||1 Group D|
|6 guests||2 Group C|
|7 guests||1 Group C and 1 Group D|
|8 guests||2 Group D|
YOUR HOLIDAY PRICE INCLUDES
- Prices are in pounds sterling and are per person
- Accommodation only for the guests named on your invoice (including breakfast where stated if you are staying in a hotel)
- Return economy flights from the UK to your destination (flight supplements may be applicable depending on availability)
- Government and local taxes, excluding visa charges
- An air-conditioned car or return transfers, as specified in the property details
- The assistance of our local representative overseas
- Simpson information book in your accommodation
YOUR HOLIDAY PRICE DOES NOT INCLUDE
- Any breakages, damage, losses, extra cleaning or outstanding accounts incurred during your stay
- Holiday travel insurance
- Twin-centre holidays: a £15-100 per person administration fee is applicable which will include all middle transfers
YOUR SECURITY AND PEACE OF MIND
Full protection is guaranteed when you book a package with us. Our holidays are protected by the Civil Aviation Authority under the Air Tour Organisers Licence (ATOL Licence 5858) and by the Association of British Travel Agents (ABTA Membership W5698).
FOREIGN OFFICE ADVICE BEFORE YOU TRAVEL
The Foreign and Commonwealth Office provides up-to-date travel information to help British travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit their website: www.fco.gov.uk/en or call 020 7008 1500.
For most of our self-catering accommodation we are able to offer accommodation only prices (excluding flights, car hire and transfers). Restrictions may apply at certain times of the year.
Children aged 2-11 years are eligible for concessions of between 5%-25% of the holiday price. This is offered at most of our self-catering properties depending on departure dates. High season dates are excluded. Two full paying adults must be travelling in order for child discounts to apply. For further information please call our sales consultants.
There is a charge of £75 per infant (under 2 years) on all our holidays. Travel cots and highchairs are provided free of charge in our self-catering properties, however, some hotels may charge for these items and we will advise you of any extra costs at the time of booking. Many hotels offer reduced rates for children if they share the same room as their parents.
PLACING AN OPTION
In order to allow you to co-ordinate your holiday arrangements with friends and family, in many cases we are able to hold an option for up to 24 hours before confirming your booking.
PAYING FOR YOUR HOLIDAY
In order to confirm your booking a deposit of £225 per person is required unless you are booking accommodation only in which case 30% of the total holiday cost is required. However, if we need to buy in flight seats especially for your booking, we will ask you to pay a higher deposit to include the cost of the flights. This payment is non-refundable. The balance payment for your holiday should be paid at least 10 weeks prior to your departure. We accept most debit cards and credit cards, and personal cheques. All payments made by credit card will be subject to a 1.25% charge* reflecting our incurred costs. (*American Express is subject to a 2% charge.) Multi-centre holidays incur a £15-100 per person administration fee.
Please familiarise yourself with our full booking terms including our cancellation policy here.
It is compulsory that all our guests have comprehensive travel insurance and we will need full details of your policy at the time of booking or before you travel.
Your travel documents are available to download and print 2 weeks prior to departure provided you have paid in full, completed and submitted Advanced Passenger Information and car hire details (if applicable). Please note if you are travelling with Ryan Air you will only be able to download your boarding passes approximately 7 days before departure due to the airline's check-in requirements. Should you prefer to receive your documents by post, please ask us at the time of booking.
PASSPORTS AND VISAS
It is your responsibility to be in possession of a valid passport and any necessary visas. EU citizens do not need a visa to travel to Greece. If you are a non-EU citizen then you should check with your own embassy for the entry/re-entry requirements necessary for your journey. Children not on an accompanying parent’s passport before October 1998 are now required to hold their own passport if they are under 16 years. If you do not have a passport, it is recommended to apply at least 6 weeks before your holiday. Passports should be valid for 6 months after your return date.
Our prices are based on our lowest contracted fare. Occasionally it may be necessary to purchase flights outside of our normal allocation and in these circumstances we may need to charge an additional supplement to reflect the extra costs incurred. This will also be the case if we are booking flights from regional airports or on flights where we do not have a seat allocation. If a supplement applies, this will be advised to you at the time of booking.
Depart 0840 Arrive 1410
Depart 1450 Arrive 1625
Snacks can be purchased on board
Gatwick North Terminal
If you are flying on our British Airways charter service from London to Corfu you are permitted to carry one piece of checked luggage per person up to 23kg. One piece of hand baggage is permitted up to 10kg (maximum dimensions 56cm x 45cm x 25cm).
IN-FLIGHT MEALS AND SPECIAL DIETS
British Airways offer an in-flight snack on our service from London to Corfu. Special meal requests may be made up to 14 days prior to departure. Whilst we will always pass your request onto the airline, we are unable to guarantee supply. Charges may apply and we will confirm these to you at the time of booking. Easyjet offers a pay on board snack service.
GROUP SEATING AND EXTRA LEGROOM
Some airlines offer passengers the opportunity of pre-booking guaranteed seats together at a pre-paid supplement (seats may be situated either side of an aisle) and some offer seating with extra legroom for a reasonable supplement. Availability and supplements can be advised at the time of booking.
You will usually need a certificate of fitness to fly if you are more than 28 weeks pregnant. Most airlines will not allow you to fly if you are more than 32 weeks pregnant. Please refer to the airline’s website for details of their policy.
API (ADVANCE PASSENGER INFORMATION)
Most countries require that the airline take additional information from each passenger such as full name, date and place of birth, passport number, country of issue and expiry date. You will need to provide this information at the time of booking or, at the very latest, prior to release of your travel documents. You are able to complete the details online via Manage My Booking or call a member of our Pre-Departure team.
The name shown on the itinerary must exactly match the name of the passenger travelling as it appears in his/her passport (first full name and surname). If not, you may be refused boarding. Once your flights have been booked, it is not usually possible to make name changes without incurring substantial charges. If there are any errors on your invoice or itinerary, please inform us immediately.
In the event of a flight delay, whenever possible we will ensure that the airline/operator communicates the reasons for and extent of any delay and implements appropriate standards of welfare provision. EU carriers should also comply with EU Regulation 261/2004 in the event of delays, cancellations or denied boarding and guidance is provided on the CAA’s website www.caa.co.uk
CAR HIRE INFORMATION
Most of our holidays include an air-conditioned hire car, to be collected from and returned to the airport (or port where applicable). The category of car included in the basic holiday price will vary according to the number of people in your party. We do not consider infants as part of the total party size. The cars we have included offer comfortable seating for the size of party travelling, however, we do ask you to take into account the size of the boot space for your luggage if any infants are in your party, and the number of child and baby seats required. You may wish to upgrade your car to give you extra comfort and space. Availability and supplements for upgrading will be advised at the time of booking. For transporting extra luggage it is also possible to pre-book a taxi at additional cost.
The types of cars listed are only examples of car models in each category. We cannot guarantee that you will receive a specific make or model. All cars in Greece are 5 door.
Crete Car Makes and Models
Group B: Hyundai Atos or similar – a/c 4 seats
Group C: Fiat Punto/Citroen C3 or similar – a/c 5 seats
Group D: Hyundai Accent/Nissan Almeraor or similar – a/c 5 seats
Group F2: Daihatsu Terios Hard Top or similar – a/c 5 seats – on request
Group G1: Minibus Fiat Doblo or similar – a/c 6 seats – on request
Group G2: Minibus Fiat Scudo or similar – a/c 9 seats – on request
Group H: Hyundai Accent or similar – a/c 5 seats – automatic – on request
Group I: Cabrio Peugeot 206/Citroen C3 or similar – 5 seats – on request
Group G: Fiat 500/Citroen C1 1.2L or similar – a/c 4 seats – on request
Corfu Car Makes and Models
Group B: Hyundai I10 1.1L or similar – a/c 4 seats
Group C: Ford Fiesta 1.2L or similar – a/c 5 seats
Group D: Hyundai Accent 1.4L or similar – a/c 5 seats
Group E1: Citroen C3 1.4L or similar – a/c 5 seats – automatic – on request
Group E2: Hyundai Matrix 1.6L or similar – a/c 5 seats – automatic – on request
Group F2: Minibus Fiat Scudo or similar – a/c 9 seats – on request
Group L: Ford Focus 1.6L or similar – a/c 5 seats – on request
Group G: Suzuki Jimny Soft Top 1.4L or similar – 4 seats – on request
Paxos Car Makes and Models
Group B: Fiat New Panda/ Fiat Punto 1.2L–1.3L or similar – a/c 4 seats
Group C: Grande Punto/ Chevrolet 1.3L–1.4L or similar – a/c 5 seats
Group F: Dacia Duster 4x4 Hard Top 1.6L or similar – a/c 5 seats – on request
Group G: Cabrio Fiat 500/Citroen C1 1.2L or similar – a/c 4 seats – on request
Group I: Suzuki Grand Vitara 2.8L or similar – a/c 7 seats – on request
Group J: Car a/c 5 1.2L–1.3L or similar – 5 seats – automatic – on request
Group K: Fiat Doblo 1.4L or similar – a/c 7 seats – on request
Group B: Fiat Panda/Fiat Punto or similar – a/c 4 seats
Group C: Hyundai Accent or similar – a/c 5 seats
Kefalonia Car Makes and Models
Group A: Daihatsu Cuore or similar – a/c 4 seats
Group B: Hyundai I 10 or similar – a/c 4 seats
Group C: Fiat Grande Punto or similar – a/c 5 seats
Group D: Hyundai I 30 or similar – a/c 5 seats – on request
Group E: Suzuki Jimny Soft Top or similar – 4 seats – on request
Group E1: Daihatsu Terios Hard Top or similar – a/c 5 seats – on request
Group F: Minibus Fiat Doblo or similar – a/c 7 seats – on request
Group J: Car a/c 5 seats – automatic – on request
Ithaca Car Makes and Models
Group A: Fiat Panda or similar – a/c 4 seats
Group B: Hyundai I 20/Opel Corsa or similar – a/c 5 seats
Group C: Fiat Grande Punto/Seat Cordoba or similar – a/c 5 seats
Group E: Suzuki Jimny Soft Top or similar – 4 seats – on request
Group E1: Daihatsu Couare or similar – a/c 7 seats – automatic – on request
Zakynthos Car Makes and Models
Group B: Fiat Panda or similar – a/c 4 seats
Group C: Opel Corsa or similar – a/c 5 seats
Group D: Ford Focus/Opel Astra or similar – a/c 5 seats
Group K: Toyota Prius or similar – a/c 5 seats – automatic – on request
Group H: Suzuki Jimny Soft Top or similar – 4 seats – on request
Group W: Minibus or similar – a/c 9 seats – on request
Skopelos Car Makes and Models
Group B: Hyundai Atos or similar – a/c 4 seats
Group C: Renault Clio/Citroen C3 or similar – a/c 4/5 seats
Group D: Hyundai Accent or similar – a/c 5 seats
Group G: Hyundai Accent or similar – a/c 5 seats – automatic – on request
Group E: Suzuki Jimny Soft Top or similar – 4 seats – on request
Group F: Fiat Scudo or similar – a/c 9 seats – on request
Lefkada Car Makes and Models
Group B1: Fiat Punto or similar – a/c 4 seats
Group C: Hyundai Accent or similar – a/c 5 seats
Group D: Seat Cordoba or similar – a/c 5 seats – on request
Group F: Hyundai Accent or similar – a/c 5 seats – automatic – on request
Group M: VW Caddy or similar – a/c 7 seats – on request
Group M1: VW Transporter or similar – a/c 9 seats – on request
Meganissi Car Makes and Models
Group B: Fiat Punto or similar – a/c 4 seats
Group D: Opel Astra or similar – a/c 5 seats
Group E: Suzuki Jimny 4x4 or similar – 4 seats – on request
INCLUDED IN YOUR CAR HIRE
- Unlimited mileage
- Local taxes and compulsory insurance
- Two main drivers. Please note that there is a minimum age for drivers (minimum ages vary from 21 to 25 and can be advised at the time of booking) although there is no maximum age limit. Drivers must hold a British/EU Driver’s Licence or International Driver’s Licence, held for at least 2 years. You will not be able to hire a car without your original, valid Driver’s Licence which you must carry at all times when you are driving.
Please note that in most cases you will need to pay an ‘excess’ in the event of theft or damage to your hire car, regardless of blame. As amounts and conditions vary throughout Greece, please ensure you ask for full details at collection, before you sign your car hire contract. The excess charge ranges from €300 to €1,000 dependent on your destination. Where an ‘excess’ applies, it may be possible to purchase extra insurance locally, which reduces or cancels the ‘excess.’
The insurance with or without the excess will not cover:
- Tyres, including puncture repairs
- Loss of or damage to car keys (and costs incurred due to this, for example towing and replacement keys, etc.)
- Windscreen, wing mirrors or undercarriage (you should not drive off-road)
- Interior of car is also not covered in Corfu and Paxos
- Personal Accident Insurance (this should be covered by your personal travel insurance)
- Any damage, loss, accident, theft, attempted theft, etc. caused by your own negligence, for example, driving under the influence of alcohol, unlawful driving, driving off-road, using wrong type of fuel, unlocked doors, apparent personal effects, etc.
CAR HIRE DEPOSIT
The car hire agents will require you to lodge a credit card deposit when you collect your car. No money will be taken if you return the undamaged car at the correct time with the correct amount of fuel and not requiring cleaning.
Child and baby seats (forward facing seats only are available) can be provided if booked at least 2 weeks prior to your departure and are charged at £2 per day. Please remember to specify the age of the child. Local car hire and Simpson Travel staff are not authorised to install the child seats and as style and installation may differ to those in the UK, you may prefer to bring your own child seat for your own peace of mind.
Please refer to the information at the top of the page for details of the transfers included in the cost of your holiday. Taxis are licensed and insured to carry up to 4 passengers. Therefore, if there are 4 passengers and an infant then 2 taxis are needed and we will provide you with a separate quotation. If you are travelling with young children or babies, child seats are not provided for any vehicles used for transfers. For your own peace of mind, we recommend that you bring your own although there is no guarantee that local taxi companies will allow the use of child seats. Please note that the transfer times included in our accommodation details are approximate estimates only and do not include any waiting time.
Although we pre-arrange and book your ferry crossings in advance, poor weather or ferry cancellations may disrupt the schedules. In most cases, when you arrive at the port you will have to wait a certain amount of time for your onward boat transfer. If your flight experiences delays and you miss your pre-booked boat transfer, we will then book you onto the next available boat. If you miss the last ferry due to a flight delay or cancellation due to poor weather, it may be necessary for you to overnight at the port and then take the ferry the following morning.
ACCOMMODATION AND USEFUL INFORMATION
Air-conditioning and heating
We have indicated in the property descriptions which accommodation has air-conditioning included in the holiday price. Heating is available in some of our properties during the low season weeks, which is normally included in the holiday price.
Animals and wildlife
As in all rural communities, indigenous animals are an essential part of the way of life. The braying of a donkey, crow of a cockerel or the barking of a dog is not a complaint that receives much sympathy from the locals! Care should be taken to minimise the presence of insects and animals in your accommodation. Keep surfaces clean, dispose of refuse regularly and ensure that food is not left uncovered. Cats and dogs are often resident where an owner or manager lives on the property. If you are allergic to cats and/or dogs please ensure that you check the suitability of your chosen accommodation with us prior to confirming your booking.
We have specified if a barbecue is available at your accommodation. Please note that often in summer, due to the hot weather, use of your barbecue may not be allowed and/or strict rules for its use may apply. The local or national government reserves the right to introduce new rulings at any time, often with little prior notice, prohibiting the use of barbecues to reduce the risk of fires. Where a barbecue is not provided, it is usually because the surroundings are considered a fire risk or inappropriate for the use of barbecues.
We provide Simpson Travel beach/pool towels in all our self-catering properties and Simpson Hotels, and these are normally laundered weekly.
Please note that a double bed could be two single beds placed together. Double beds usually measure 140cm x 190cm and single beds 80/90cm x 190cm. If you are booking a hotel room, please let us know your room preference (double or twin). Although we will make every effort to convey your request to the hotel, we cannot guarantee your preference will be available.
Check-in and check-out
You will usually be able to occupy your villa, apartment or hotel after 4pm and you must vacate it on the day of departure by 10am and 9:30am in western Crete.
Self-catering accommodation is cleaned a minimum of twice a week (including arrival day) and some accommodation may be cleaned more often. Cleaning usually consists of a sweep, mop, bathroom and kitchen tidy up. (N.B. Simpson Secret, Anti Paxos is cleaned once a week on changeover day.)
Distances and timings
Please note that all walking and driving times stated are approximate estimates only. Transfer times are also approximate estimates only and do not include any waiting time.
Hotel bookings with half-board include dinner, which is usually a fixed menu with or without a choice of dishes. In some hotels, you may take your half-board meal at lunchtime.
Health and safety
Simpson Travel is committed to raising the standards of health and safety throughout all our destinations. Our guests’ safety and wellbeing is of the highest importance to us. However, please note that since many of our properties are private homes, it is not always possible to meet the same exacting standards as in the UK. In your accommodation we will provide any necessary health and safety information. We ask you to familiarise yourself with this information and the property on arrival, particularly when travelling with children, and to raise any concerns with your local representative.
In some properties a baby monitor has been provided and to the best of our knowledge it is operating correctly but it is vital that you check regularly that the device is operating to your satisfaction. We strongly advise against relying on the baby monitor in case of malfunction. Simpson Travel cannot be held liable for any malfunction of the baby monitor and the use of the device is entirely at your own risk.
Internet access and connection
If a property offers wifi or internet access, the type of connection may vary. Additionally, the signal could be intermittent at times and may not be available in all areas of the property. There may be a charge for internet use in some properties.
Linen and laundry
Bed and bathroom linen is provided and usually laundered twice weekly. For your convenience some of our properties have a washing machine.
Noise and building works
Traffic, farm work, roadwork, animals and other sounds form part of everyday life, however, what constitutes ‘noise’ to one person may not be a problem for another. Please let us know if you have any special needs regarding this. Occasionally, building work is unavoidable as we do not control such work and may not know about it in advance. Whenever possible, we will notify you of any work that we believe may affect your holiday.
Only guests named on your invoice are entitled to occupy the accommodation.
Throughout Greece, especially in the older houses, the plumbing system is not designed to have items flushed down the lavatory. Where necessary, bins are provided in all bathrooms.
We cannot guarantee that a full selection of satellite channels will be available. Channels in English may be very limited and these are often only CNN or BBC World.
Some facilities are subject to weather conditions and the general season, for example swimming pools, restaurant terraces, pool bars, local restaurants, and they may be limited or unavailable at the beginning or end of the season. Please do not hesitate to check with us, should a particular facility be a necessity to you.
Security and cleaning deposits
For self-catering properties, we require you to lodge a security deposit against any breakages, damage, losses, extra cleaning or outstanding accounts, which you may have incurred during your stay and/or due to your negligence. This should be provided by credit or debit card at the time of booking by providing authorisation for us to deduct (within 14 days of your return home) any advised charges from your card. Most of our properties are the owners’ personal homes and repairs, replacements and extra cleaning can be very expensive, so we do ask you to take care in order to avoid incurring extra costs.
Swimming pool details are given on our website. Pool dimensions are approximate only and, unless specified otherwise, pools are freshwater and unheated. In Paxos most pools are filled using ‘sweet water’, which is generally a mix of well water (with some salt content) and fresh water. Dates when pools are operational are subject to the prevailing weather conditions at the time of opening and closing and we cannot be held responsible if poor weather means the pool is opened later, or is closed earlier in the season.
Upon arrival at your accommodation, we kindly ask you to acquaint yourselves with the pool’s safety and hygiene rules. Very few pools have covers, fencing or life rings, so children must be supervised at all times. Some pools are ‘infinity pools’ which have an exposed pool edge with an unprotected drop. This maximises views and is an attractive feature of the pool. We recommend that children are supervised and that you do not sit, lean or walk on the unprotected edge.
Whilst the owners or staff of some properties may live on site and tend to the grounds, they are aware that you value your privacy, and will do their best not to intrude. We do ask you, however, to allow them reasonable access to the property so that they can maintain the grounds and keep them in good order.
We offer a welcome pack in all our self-catering accommodation consisting of a small selection of staple items and local produce. This usually includes the following complimentary items: coffee, tea bags, milk, bottled water, fruit juice, bread, butter/margarine, crisps, white wine, local beers, tonic, pasta, pasta sauce, yoghurt, honey, regional biscuits, washing powder, washing-up liquid, dishwasher tablets, washing-up sponge, salt and pepper, sugar, olive oil, vinegar, mixed herbs and toilet paper.