Simpson Safe

Last updated 16 March 2022.

What to expect and how we will be keeping you safe in 2022…

What are the testing and vaccination requirements for travel?

Travelling to your destination from the UK

To find the latest testing, vaccination and entry requirements for travel to your destination please use the following links:

Passenger Locator Forms for entry to your destination

Please check whether you are required to complete a Passenger Locator Form (PLF) online before travelling to your destination. If required, it is essential this is completed in time otherwise you will be denied boarding

Returning to the UK

  • There are currently no restrictions in place for travellers on return to the UK, regardless of vaccination status and a PLF is not required for entry.

Travel to and from countries outside the UK

  • Please visit the corresponding government website for details on all testing, vaccination and requirements for travel.

What will the travel experience be like?

  • Without doubt, the airport and flying experience have changed during the pandemic. You should be prepared to wear a mask or face covering if required at all points of your journey. Please note, all passengers flying to Italy are required to wear a FFP2 face mask.
  • The UK government is also advising minimising luggage and checking baggage into the hold wherever possible. All flights bought as part of a Simpson package include hold baggage.
  • Many airlines are changing their on-board service, in particular offering limited catering; therefore, we recommend you stock up with any drinks and snacks you require after you go through security and before you board.
  • For specific information about how the airlines we use are adapting flying in the 'new normal', including how they are cleaning aircraft, please refer to their dedicated webpages: EasyjetBritish Airways and Jet2.
  • There may be different procedures on arrival at your destination airport and accommodation, where required by local governments. We will advise you of particular procedures at your chosen destination as and when they are communicated to us.

What will you do to ensure my accommodation is clean?

Simpson Travel has always demanded the highest standard of cleaning from our partners and owners. In line with recommendations from the World Health Organisation, together with the UK and local governments, we have developed an enhanced cleaning plan specifically to combat the transmission of viruses. All our partners and owners are briefed on this plan, agree to it and regular auditing is undertaken by our overseas teams. Specifically:

  • Cleaners will be paying extra attention to cleaning ‘high touch’ areas in the accommodation. These include light switches, remote controls, hairdryers, safes, bathroom and kitchen surfaces, kitchen utensils, keys and handrails.
  • Cleaners will be asked to use hypochlorite solution to thoroughly disinfect the accommodation before occupation by each party.
  • All bedding will be laundered in cycles where temperatures are maintained at 65° for not less than ten minutes, or 71° for not less than three minutes.
  • All villa Welcome Packs will include hand sanitiser, alongside a selection of complimentary cleaning supplies.
  • Cleaners themselves will follow strict protocols, including wearing disposable gloves, removing shoes/wearing disposable shoe protectors and following social distancing rules when working in teams.
  • We ask our hotel and villa owners to test the chlorine and pH levels of their pools regularly to ensure they offer a safe environment for our guests.

Are there any other changes I should know about?

To minimise any risks, your Local Concierge will be taking a ‘socially distanced’ approach to your care and will typically be conducting welcome meetings by video or voice call. They will, as ever, be available by WhatsApp, email, text or phone to assist you throughout your holiday and are very much looking forward to seeing you - virtually, if not in person. In addition:

  • Check-in and check-out times for all accommodation will be strictly observed to allow adequate time for cleaning and preparation.
  • For villas that include mid-week cleaning, guests must vacate the property while the clean takes place to comply with social distancing guidelines.
  • In hotels, daily servicing of rooms will not take place and will be switched to an optional mid-week clean to minimise contact with housekeeping staff.
  • Sun loungers in hotels, villa complexes and on beaches will be spaced a safe distance apart.
  • Certain local services and facilities may be subject to change or closure; please read the overview and details pages of your chosen accommodation carefully for details of specific changes.
  • Car hire and transport providers are briefed and audited on enhanced cleaning requirements.

Are you still offering childcare?

In 2022 we will be offering our normal crèche and kids' clubs at Mousses in Lefkada and our Beach Life programme at Bella Mare Hotel, Corfu and GK Beach Hotel, Crete.

What happens if there is an outbreak of COVID-19 whilst I am on holiday?

Our local teams and partners are fully briefed on the processes and procedures necessary should there be an outbreak, or suspected outbreak, of COVID-19 whilst you are on holiday. The response will vary depending on whether you are staying in a villa, with just your own party, or in a hotel or complex with other guests. Should you, or anyone in your party come down with any symptoms of COVID-19, please inform your local Simpson Concierge immediately and they will advise you of the next steps. As always, our dedicated teams are there to ensure your welfare and are ready and happy to communicate on your behalf with local health professionals and authorities.

Am I insured against COVID-19?

It is essential you have the correct travel insurance. For your travel insurance to be valid, the FCO must have removed their advice against 'all but essential travel'. You should check that your policy covers you for medical expenses, subsistence and repatriation in the event that you or a member of your party contract COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy after the outbreak began in February 2020, you may not be covered. Whilst we do not sell or recommend specific travel insurance policies ourselves, several insurers, including Cover for You, AXA, Trailfinders, Staysure and Cedar Tree Insurance are now offering policies that specifically cover COVID-19. Please note, EHIC cards continue to be valid until their expiry date when they will be replaced by a new UK Global Health Insurance Card.

What happens if a member of my party tests positive for Covid-19 or is instructed to self-isolate prior to my departure?

Many travel insurance providers now cover you against these risks and we have outlined a few of our recommendations above. If this situation occurs and it means you are unable to proceed with your departure, we would advise you to discuss it with your travel insurers. Please keep us informed so we can let our overseas teams and accommodation owners know.

What happens if a member of my party tests positive for Covid-19 while I am on holiday?

Our local teams and partners are fully briefed on the processes and procedures necessary should you or a member of your party test positive for Covid-19 while on holiday. The response will vary depending on your destination and the local government regulations. Should you, or anyone in your party come down with any symptoms of COVID-19, please inform your local Simpson Concierge immediately and they will advise you of the next steps. As always, our dedicated teams are there to ensure your welfare and are ready and happy to communicate on your behalf with local health professionals and authorities. We would also advise that you have appropriate travel insurance in place to cover any disruption in this circumstance and we have outlined a few recommendations above.