YOUR SECURITY AND PEACE OF MIND
Full protection is guaranteed when you book a package with us. Our holidays are protected by the Civil Aviation Authority under the Air Tour Organisers Licence (ATOL Licence 5858) and by the Association of British Travel Agents (ABTA Membership W5698).
YOUR HOLIDAY PRICE INCLUDES
• Accommodation only for the guests named on your invoice (including breakfast where stated if you are staying in a hotel)
• Government and local taxes, excluding visa charges
• The assistance of our local representatives overseas and concierge service
YOUR HOLIDAY PRICE DOES NOT INCLUDE
• Any breakages, damage, losses, extra cleaning or outstanding accounts incurred during your stay
• Holiday travel insurance
PLACING AN OPTION
In order to allow you to co-ordinate your holiday arrangements with friends and family, in many cases we are able to hold an option for up to 24 hours before confirming your booking.
PAYING FOR YOUR HOLIDAY
In order to confirm your booking a deposit of 30% is required, dependent upon the property being booked. However, if we need to buy in flight seats especially for your booking, we will ask you to pay a higher deposit to include the cost of the flights. This payment is non-refundable. The balance payment for your holiday should be paid at least 8 weeks prior to your departure. We accept most debit cards and credit cards, and personal cheques. All payments made by credit card will be subject to a 1.75% charge* reflecting our incurred costs. (*American Express is subject to a 2% charge.)
It is compulsory that all our guests have comprehensive travel insurance. We will need full details of your policy at the time of booking or before you travel.
Your travel documents and itinerary will be sent to you at least 2 weeks prior to your departure.
PASSPORTS AND VISAS
It is your responsibility to be in possession of a valid passport and any necessary visas. EU citizens do not need a visa to travel to Greece, Mallorca or Corsica but do require a visa to travel to Turkey. Visas can be obtained at your arrival airport. UK citizens will need to pay £10 and EU citizens €10. Cash is recommended. If you are a non-EU citizen then you should check with your own embassy for the entry/re-entry requirements necessary for your journey. Children not on an accompanying parent’s passport before October 1998 are now required to hold their own passport if they are under 16 years. If you do not have a passport, it is recommended to apply at least 6 weeks before your holiday. Passports should be valid for 6 months after your return date.
Flights can be arranged from any regional airport (subject to availability). We also have the facility to arrange private jet hire, as well as booking airport lounges and fast track security where available.
Most charter airlines allow 20kg of luggage per person (excluding infants); however it is becoming more common for airlines to change their restrictions on luggage weight and the number of items. Before travelling, we recommend you check your flight tickets for details and check with the airline’s website if travelling on a non-charter flight.
IN-FLIGHT MEALS AND SPECIAL DIETS
If the airline you are travelling with offers in-flight meals, requests for special meals may be made up to 14 days prior to departure. Whilst we will always pass your request onto the airline, we are unable to guarantee supply. Charges may apply and we will confirm these to you at the time of booking.
GROUP SEATING AND EXTRA LEGROOM
Some airlines offer passengers the opportunity of pre-booking guaranteed seats together at a pre-paid supplement (seats may be situated either side of an aisle) and some offer seating with extra legroom for a reasonable supplement. Availability and supplements can be advised at the time of booking.
You will usually need a certificate of fitness to fly if you are more than 28 weeks pregnant. Most airlines will not allow you to fly if you are more than 32 weeks pregnant. Please refer to the airline’s website for details of their policy.
API (ADDITIONAL PASSENGER INFORMATION)
Most countries require that the airline take additional personal information from each passenger such as full name, date and place of birth, passport number and expiry date. We may need to ask you for this information at the time of booking or you may need to provide the airline with this information at the time of check-in.
The name shown on a ticket must exactly match the name of the passenger travelling as it appears in his/her passport (first full name and surname). If not, you may be refused boarding. Once your flights have been booked, it is not usually possible to make name changes without incurring substantial charges. If there are any errors on your invoice or your flight tickets, please inform us immediately.
FOREIGN OFFICE ADVICE BEFORE YOU TRAVEL
The Foreign and Commonwealth Office provides up-to-date travel information to help British travellers make informed decisions about travelling abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit their website: www.fco.gov.uk/en or call 020 7008 1500.
In the event of a flight delay, whenever possible we will ensure that the airline/operator communicates the reasons for and extent of any delay and implements appropriate standards of welfare provision. EU carriers should also comply with EU Regulation 261/2004 in the event of delays, cancellations or denied boarding and this can be viewed online at www.auc.org.uk
CAR HIRE INFORMATION
You may wish to arrange your car hire through Simpson Travel. A wide variety of hire cars can be arranged for collection and return to the airport (or port where applicable). It is also possible to arrange private taxi transfers and have your hire car(s) delivered to your accommodation. Please note that there is a minimum age for drivers (minimum ages vary from 21 to 25 and can be advised at the time of booking) although there is no maximum age limit. Drivers must hold a British/EU Driver’s Licence or International Driver’s Licence, held for at least a year. You will not be able to hire a car without your original, valid Driver’s Licence. Please also take the counterpart of your licence.
Please note that in most cases you will need to pay an ‘excess’ in the event of theft or damage to your hire car, regardless of blame. As amounts and conditions vary throughout our destinations, please ensure you ask for full details at collection, before you sign your car hire contract. Where an ‘excess’ applies, it may be possible to purchase extra insurance locally, which reduces or cancels the ‘excess.’ The insurance with or without the excess will not cover:
• Tyres, including puncture repairs
• Loss of or damage to car keys (and costs incurred due to this, for example towing and replacement keys, etc)
• Windscreen, wing mirrors or undercarriage (you should not drive off-road)
• Interior of car is also not covered in Corfu and Paxos
• Personal Accident Insurance (this should be covered by your personal travel insurance)
• Any damage, loss, accident, theft, attempted theft, etc caused by your own negligence, for example, driving under the influence of alcohol, unlawful driving, driving off-road, using wrong type of fuel, unlocked doors, apparent personal effects, etc.
In Turkey, car hire also includes
• Tyres, including puncture repairs
• Windscreen, wing mirrors and undercarriage (you should not drive off-road)
CAR HIRE DEPOSIT
The car hire agents will require you to lodge a credit card deposit when you collect your car. No money will be taken if you return the undamaged car at the correct time with the correct amount of fuel and not requiring cleaning.
Child and baby seats (forward facing seats only are available) can be provided if booked at least 2 weeks prior to your departure. Please remember to specify the age of the child. Local car hire staff are not authorised to install the child seats and as style and installation may differ to those in the UK, you may prefer to bring your own child seat for your own peace of mind.
Taxis are licensed and insured to carry up to 4 passengers. Therefore, if there are 4 passengers and an infant then 2 taxis are needed and we will provide you with a separate quotation. If you are travelling with young children or babies, child seats are not provided for any vehicles used for transfers. For your own peace of mind, we recommend that you bring your own although there is no guarantee that local taxi companies will allow the use of child seats.
Although we are able to pre-arrange and book your ferry crossings in advance, poor weather or ferry cancellations may disrupt the schedules. In most cases, when you arrive at the port you will have to wait a certain amount of time for your onward boat transfer. If your flight experiences delays and you miss your pre-booked boat transfer, we will then book you onto the next available boat. If you miss the last ferry due to a flight delay or cancellation due to poor weather, it may be necessary for you to overnight at the port and then take the ferry the following morning.
ACCOMMODATION AND USEFUL INFORMATION
Air-conditioning and heating
We have indicated in the property descriptions which accommodation has air-conditioning which is included in the holiday price. Heating is available in some of our properties during the low season weeks, which is normally included in the holiday price.
Animals and wildlife
As in all rural communities, indigenous animals are an essential part of the way of life. The braying of a donkey, crow of a cockerel or the barking of a dog is not a complaint that receives much sympathy from the locals! Care should be taken to minimise the presence of insects and animals in your accommodation. Keep surfaces clean, dispose of refuse regularly and ensure that food is not left uncovered. Cats and dogs are often resident where an owner or manager lives on the property. If you are allergic to cats and/or dogs please ensure that you check the suitability of your chosen accommodation with us prior to confirming your booking.
We have specified if a barbecue is available at your accommodation. Please note that often in summer, due to the hot weather, use of your barbecue may not be allowed and/or strict rules for its use may apply. The local or national government reserves the right to introduce new rulings at any time, often with little prior notice, prohibiting the use of barbecues to reduce the risk of fires. Where a barbecue is not provided, it is usually because the surroundings are considered a fire risk or inappropriate for the use of barbecues.
We provide beach/pool towels in all our self-catering properties and these are normally laundered weekly. We would be happy to advise you which of our hotels provide beach/pool towels and if a charge applies.
Check-in and check-out
You will usually be able to occupy your villa or apartment after 4pm and you must vacate it on the day of departure by 10am in Greece and Mallorca. Check-out time is 9am in Corsica and 11am in Turkey. Most of our hotels follow common practice with regard to check-in and check-out times (around midday); however some have later check-in times between 3pm and 5pm.
Self-catering accommodation is cleaned a minimum of twice a week (including arrival day) and some accommodation may be cleaned more often. Cleaning usually consists of a sweep, mop, bathroom and kitchen tidy up.
Distances and timings
Please note that all walking and driving times stated are approximate estimates only. Transfer times are also approximate estimates only and do not include any waiting time.
Health and safety
Simpson Travel is committed to raising the standards of health and safety throughout all our programmes. Our guests’ safety and wellbeing is of the highest importance to us. However, please note that since many of our properties are private homes, it is not always possible to meet the same exacting standards as in the UK. In your accommodation we will provide any necessary health and safety information. We ask you to familiarise yourself with this information and the property on arrival, particularly when travelling with children, and to raise any concerns with your local representative.
If a property has WiFi or internet access, the type of connection will vary and broadband is not readily available in all areas. There may be a charge for internet use or other charges, depending on the type of internet connection available.
Linen and laundry
Bed and bathroom linen is provided and usually laundered twice weekly.
Noise and building works
Traffic, farm work, roadwork, animals and other sounds form part of everyday life, however, what constitutes ‘noise’ to one person may not be a problem for another. Please let us know if you have any special needs regarding this. Occasionally, building work is unavoidable as we do not control such work and may not know about it in advance. Whenever possible, we will notify you of any work that we believe may affect your holiday.
Only guests named on your invoice are entitled to occupy the accommodation.
We cannot guarantee that a full selection of satellite channels will be available. Channels in English may be very limited and these are often only CNN or BBC World.
Some facilities mentioned in our brochure are subject to weather conditions and the general season, for example swimming pools, restaurant terraces, pool bars, local restaurants, and they may be limited or unavailable at the beginning or end of the season. Please do not hesitate to check with us, should a particular facility be a necessity to you.
Security and cleaning deposits
For self-catering properties, we require you to lodge a security deposit against any breakages, damage, losses, extra cleaning or outstanding accounts, which you may have incurred during your stay and/or due to your negligence. This should be provided by credit or debit card at the time of booking by providing authorisation for us to deduct (within 14 days of your return home) any advised charges from your card. Most of our properties are the owners’ personal homes and repairs, replacements and extra cleaning can be very expensive, so we do ask you to take care in order to avoid incurring extra costs.
Swimming pool details are given on our website. Pool dimensions are approximate only and, unless specified otherwise, pools are freshwater and unheated. Dates when pools are operational are subject to the prevailing weather conditions at the time of opening and closing and we cannot be held responsible if poor weather means the pool is opened later, or is closed earlier in the season.
Upon arrival at your accommodation, we kindly ask you to acquaint yourselves with the pool’s safety and hygiene rules. Very few pools have covers, fencing or life rings, so children must be supervised at all times. Some pools are ‘infinity pools,’ which have an exposed pool edge with an unprotected drop. This maximises views and is an attractive feature of the pool. We recommend that children are supervised and that you do not sit, lean or walk on the unprotected edge.
Whilst the owners or staff of some properties may live on site and tend to the grounds, they are aware that you value your privacy, and will do their best not to intrude. We do ask you, however, to allow them reasonable access to the property so that they can maintain the grounds and keep them in good order.
For all our clients we offer a welcome pack in all our self-catering accommodation consisting of items such as the following:
- Two bottles of red wine
- Champagne or similar
- Local beers
- Bottles of water
- Cartons of juice
- Tea bags
- Jar of coffee
- Filter coffee
- Fresh milk or UHT milk 500ml
- Fresh fruit
- Local delicacies, such as olives, feta cheese etc
- Fresh bread
- Natural yoghurt
- Packet of pasta
- Jar of pasta sauce
- Regional biscuits
- Savoury snacks
It is also possible for us to arrange a pre-shopping service to ensure your villa is stocked prior to your arrival. Please ask at time of booking for more information.