Frequently Asked Questions
and pre-departure information
I have submitted my passport and/or driver details through Manage My Booking but have made a mistake.
If you have made a mistake and have not been able to amend the information, please call our pre-departure team on 020 8392 5747 who can administer any necessary amendments.
I have submitted all of my information through Manage My Booking but I can’t see my travel documents.
Travel documents are available to download and print 3 weeks prior to departure provided you have fully completed and submitted Advanced Passenger Information and Car Hire details (if applicable). Please check that you have completed all forms and pressed the submit button.
Please note if you are travelling with Ryan Air you will only be able to download your boarding passes approximately 7 days before departure due to the airline's check-in requirements.
I don’t seem to have a flight confirmation to hand in at check-in.
For all clients travelling on a charter flight, your Simpson Travel Itinerary will act as your flight ticket, car and accommodation voucher. Please ensure that you retain the itinerary once you have checked-in for use on your return flight. If you are travelling on a scheduled flight, you will be provided with a flight confirmation specific to that airline.
What should I do if members of my party are flying at different times or from different airports?
If your party members are flying from various airports, please ensure that each group travelling on each flight has their own copy of the travel itinerary or flight confirmation specific to the airline.
What will happen if my holiday is affected by the recent demonstrations in Greece?
We are pleased to advise that no guest who has visited Greece this season has reported any difficulties. On the Greek Islands, where our properties are located, life continues very much as normal. If your travel arrangements are disrupted due to strike action, either in the UK or once you are on holiday, we will make contact with you as soon as we receive notification from the operator in question and liaise with you to make suitable alternative arrangements. Rest assured that we will take good care of you whether you are in the UK or in Greece.
What are the charges for telephone numbers commencing with 0845?
Calls to our numbers commencing with 0845 are charged at the local call rate.
What will happen if my holiday is affected by volcanic ash?
If your holiday is affected by cancelled flights due to volcanic ash activity then we will do everything we can to find you an alternative holiday with us and ensure that you do not lose any money that has been paid.
Before you go...
We will re-book a similar holiday if possible or offer a full refund of your holiday cost.
Whilst you are away...
If you are stranded in resort due to cancelled flights then our local teams will ensure that you have accommodation until you return home at no cost to you.
Latest updates will appear on our website Home Page, Facebook and Twitter.
When is my balance due?
Your balance is due 8 weeks before departure. You can pay this online by using our Manage My Booking facility.
If I pay my balance by credit card is there a charge?
There is a 1.75% charge on credit cards and 2% charge on American Express. Please note there is no charge on debit cards/Switch Maestro card.
Can I pay by bank transfer?
Yes. Please call 020 8392 5747 and our pre-departure team will be able to inform you of our bank details.
Do I need vouchers for my transfer?
No. We do not issue transfer vouchers. You will be met upon arrival by one of the Simpson Travel Team or by a driver holding a board with your name on.
Will I receive luggage labels for my holiday?
We do have luggage labels available. If you would like to be sent some by first class post please email email@example.com with your booking reference number.
I have booked a car/booster seat, will this show on my itinerary?
Yes. This will show on your itinerary and it will also be stated on your invoice.
I have moved house. Can I inform you of our new address details?
Yes. Please email firstname.lastname@example.org or call us on 020 8392 5747 and we will update your details for you.
Can you assist me with airport parking and an overnight hotel?
Yes. Simpson Travel can book a range of car parking and hotel options for you at competitive rates. Please call our pre-departure team on 020 8392 5747 who will be happy to provide you with parking options and rates. Alternatively click here to search for suitable options.
I am travelling to Turkey. Do I need a visa?
Yes. EU citizens need a visa to travel to Turkey and visas can be obtained at your arrival airport. UK citizens will need to pay £10 in cash and EU citizens €10 in cash. If you are a non-EU citizen then you should check with your own embassy for the entry/re-entry requirements necessary for your journey. Children not on an accompanying parent’s passport before October 1998 are now required to hold their own passport if they are under 16 years. If you do not have a passport, it is recommended to apply at least 6 weeks before your holiday. Passports should be valid for 6 months after your return date. You should ensure that your British passport has a blank page for a visa stamp. If it does not, the Turkish authorities will issue a one-off Entry-Exit Form. You should carry this form with you in Turkey and present it to the border officers when you leave the country.
Do you provide a welcome pack?
Our self-catering accommodation price includes a welcome pack.
Will I receive a car hire voucher?
No. Your Itinerary will act as your car hire voucher. We allow up to two drivers to drive the hire car. Upon collection of your hire car anyone wishing to drive needs to present their driver’s licence. Please note you must be over the age of 21 years of age and have held a full licence for over 2 years.
Can I book car seats for the children?
Yes. These cost from £14 per seat per week. You do need to pre-book these before departure as availability can be limited in peak periods. Please contact our pre-departure team on 020 8392 5747.
Do you provide towels in the villas?
Yes. In all of our self-catering accommodation we provide bath towels and beach towels.
When can I check-in to my villa?
Your check-in time is stated on your arrival/driving directions, however it is normally from 4pm.
When do I need to check-out of the villa?
The check-out time is normally at 10am. Please check your arrival/driving instructions.
Do you provide hairdryers/irons in the villas?
All our properties vary in terms of equipment provided. However, hairdryers and irons are provided in all of our self-catering accommodation. If you have any specific questions about equipment (i.e. CDs, DVDs, safes, etc.) please refer to the description on our website or call us before you travel on 020 8392 5747.
Can I have extra guests stay in my villa?
Yes, however you must declare additional guests and pay the applicable charges for insurance purposes. Please contact our sales team on 020 8392 5858.
Can I join you on Facebook?
Yes. Please click this link and join our page
Are meals included in the cost of my flights?
Unfortunately the airlines operating our routes no longer provide meals, however, you are able to buy light snacks and refreshments in-flight or alternatively purchase prior to boarding your flight.
Which terminal am I flying from?
Your terminal is stated on your itinerary which you are able to print from our Manage My Booking facility within 3 weeks of your departure. However, if you wish to know before departure please call 020 8392 5747.
I need airport assistance, can you arrange this for me?
Yes. Under European Law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of their disability, age or temporary injury. To take full advantage of this service you need to inform us of your requirements at least 48 hours in advance of your outbound flight. We recommend that you check the appropriate airport website if you wish to view airport layouts.
Can I check-in online for my flight with EasyJet?
Yes. We are able to do this for you and then email you your boarding passes. Please contact our pre-departure team on 020 8392 5747.
Can I check-in the night before with Thomson Airways?
Yes. If you are travelling on a Thomson Airways flight departing before midday from Gatwick Airport you are able to check-in the day before departure between midday and 10pm. Simply go to the Gatwick North Terminal, check-in and collect your boarding passes. This is free of charge.
If you are travelling from Manchester or Birmingham you may pay £5 per person to check-in your luggage the day before between midday and 10pm. This service needs to be pre-booked and paid for at least four days in advance by calling Passenger Services on 0871 664 0144.
I am travelling with Monarch Airlines. Is it possible to check-in online prior to departure?
Unfortunately not. In most instances these flights have been chartered by Simpson Travel or the flight seats have been bought from a third party. We do this to keep the cost of your airline seat as low as possible. Monarch do not allow charter operators such as ourselves access to their online check-in facility. Rest assured, however, that Monarch will do their best to accommodate your party together, for example families with young children are invited to board first.
What is my luggage allowance?
If you are travelling with a chartered airline, your luggage allowance is shown on your paper ticket which is normally 20kg. However, scheduled (eg BA) and ‘no-frills’ airlines vary in the amount of luggage you are allowed. For example, BA only allows you to check-in one piece of luggage per person with a maximum weight of 23kg and Ryan Air's allowance is 15kg per person. Please see the airline’s website or contact us if you need further details on 020 8392 5747
What is my hand luggage allowance?
At the time of writing, hand baggage restrictions still apply. You may take on board one item per person. Weight and size restrictions for hand luggage are often applied. Please see the respective airline's website for clarification. There are also restrictions on liquids and gels that can be carried on board. Liquids/cosmetics are only allowed in 100ml bottles or less and they must be comfortably packed in a clear sealed bag provided by the airport authorities. This should be carried separately through the x-ray machines, however it should also be able to fit into your one piece of hand luggage No sharp objects are allowed in your hand luggage. We also advise you to check www.baa.co.uk for the latest regarding hand luggage restrictions.
Can you provide cots and high chairs in the villas?
Yes. We provide these free of charge. Please contact our pre-departure team who will arrange this for you. Note you will be required to take your own cot linen, as we do not provide this.
Can I take my pushchair on holiday?
Airlines allow you to take pushchairs and buggies free of charge up the doors/steps of the aircraft. Most carriers do not allow infants to have a luggage allowance. Please check with us or the airline before you travel if you are in any doubt.
Can I pre-book seats on the aircraft?
If you are travelling with Monarch you are able to pre- book your seats or extra leg room seats by calling Monarch 90 days before departure on 01582 556 332. You will need to state your flight number and Simpson Travel booking reference. * Please note the airline will charge for this service. If you are travelling with another airline, please contact us on 020 8392 5747 and we can book seats for you. Please note EasyJet and Ryan Air do not allocate seats.
Can I book wheelchair assistance?
Please contact our pre-departure team on 020 8392 5747 who will do this for you.
Do I need to provide my passport details for our flight?
All airlines departing from the UK require additional passenger information such as full name, date of birth, passport number, validity and expiry date, place of issue and nationality. Please note Thomson, Thomas Cook, BA and Monarch Airlines collect this information at the airport, however all other airlines require this before departure. Please visit our Manage My Booking facility to send us your details, email email@example.com or call 020 8392 5747.