Careers with Simpson Travel

Are you looking for a career, not just a job?  


Simpson Travel is one of the UK's most respected and successful specialist tour operators offering villa, apartment, cottage and boutique hotel holidays in some of the most spectacular locations in the Mediterranean to a discerning clientele. Service, knowledge and the ability to listen to our clients is our mantra.

At Simpson we expect a great deal from our team members but, in return, we offer you the opportunity to learn all aspects of the tour operating business, fast track career development and superb travel opportunities. Travel is in our blood and all our team members are encouraged to sample our holidays for themselves.

If you believe that you have the requisite attributes to make a contribution to Simpson Travel, please send a detailed covering letter together with your CV to us at careers@simpsontravel.com, unless otherwise specified.


Customer Service Executive - London
 
An opportunity has arisen for an individual who is genuinely passionate about service to join the team at our Roehampton office.  The successful candidate will be responsible for responding in an appropriate and timely manner to customer communication, mostly post-travel, and have an ability to create positive outcomes for both the client and Simpson Travel.  
 
The client’s experience of Simpson Travel is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success.  The Customer Service Executive will play a key role in responding to feedback received by telephone, email and via our customer service questionnaires, and work with our overseas teams to put matters right for the future.
 
Reputation management via online reviews is an important facet of the role and the ability to react quickly to mitigate any negative impact on the business is critical. 
 
Whether you are talking with a client post-holiday, responding to feedback on our questionnaire or creating a response to a social media comment, your focus is to restore the client’s faith in Simpson Travel and leave them with a positive lasting impression of our company.
 
A genuine desire to provide exceptional service, experience of successfully resolving customer complaints and a confident telephone manner are pre-requisites.  
 
Skills and experience
  • Experience of successfully resolving customer complaints
  • First class English language skills, both written and verbal, essential
  • Confident and professional telephone manner
  • Strong organisational abilities with impeccable attention to detail
  • Ability to work quickly and accurately in a fast-paced environment

Attributes

  • Flexibility, commitment and dedication
  • Natural empathy
  • Ability to relate to different personalities to achieve positive outcomes
  • Resilient
We offer an attractive salary and a performance-related bonus plus generous travel benefits.
 
Applicants should submit a detailed covering letter and CV to anne@simpsontravel.com
 
 

Qualified Nannies - Zakynthos and Lefkada, Greece - Summer Season

We are seeking qualified nannies for our crèches in Zakynthos and Lefkada for the 2017 or 2018 summer season. The position starts late April and finishes late October. Applicants must have proven childcare experience and be qualified to NNEB or NVQ level 3. Flights, accommodation and a competitive salary will be provided. Experience working overseas and a driving licence would be an advantage although not essential. Simpson Travel will conduct a DBS check and obtain references.

Please apply by email only to natasha@simpsontravel.com, attaching a comprehensive CV and an in-depth covering letter.