Services and benefits

In Italy

Our overseas assistance
Our local representatives in Italy are chosen for their knowledge, discretion and passion for Italy. They offer a discreet but personal service and from April to October they will contact our guests staying in self-catering accommodation (and some hotels) in person or by telephone (with the exception of Villa Palombara in Umbria where there is a capable, resident manager). They will assist with local, up-to-date information and, if required, in the event of any difficulty.

Guests travelling outside our main season (April – October) will be provided with all the relevant information with their travel documents before departing the UK.

Information guides
We provide in each of our properties in Italy, whether self-catering or a hotel, a specially prepared folder containing extensive information about your accommodation, your area and destination in general. It also contains contact numbers for local assistance and for our overseas representatives.

Restaurant recommendations/bookings
All our information guides will provide information about local restaurants to enjoy during your stay. If you would like help with restaurant bookings during, or even before, your holiday please do not hesitate to ask.

Complimentary welcome pack
At your first self-catering property a complimentary starter pack of provisions will be provided. This will be a ‘start-up’ supply of items such as tea, coffee, sugar, UHT milk, water, fruit juice and a bottle of wine. We will also include additional items depending on the availability of local produce.

Premier welcome hamper
In addition to your complimentary welcome pack, we can also provide a premier welcome hamper at a supplement to your holiday cost. The exact contents of this upgraded hamper will vary from property to property. Details are available from our UK travel consultants who are able to arrange this service up to 2 weeks prior to departure.

Please note that this service is on request and subject to availability, depending on the location of your holiday property, the day/time of your arrival and the facilities we have available overseas.

Quality Italian spumante/wines
Let us know if you would like us to arrange for a bottle of quality dry Italian spumante to be chilled and waiting for you on your arrival at your self-catering property – the perfect way to start your holiday. We can also provide good local wine, for example Vernaccia di San Gimignano in Tuscany or Nero D’Avola’ in Sicily. Charges are approx. £20 per bottle. Details are available from our UK travel consultants and can be arranged up to two weeks prior to departure.